Customer Service Warehouse Associate

Randy Z. Velez

CUSTOMER SERVICE PROFESSIONAL

Charlotte, NC 704-***-**** ***********@*****.***

Objective

Seeking a dynamic opportunity where I can leverage my skills to enhance customer satisfaction and contribute to the success of the organization. I exceed customer expectations through effective communication, problems solving and relationship building.

Experience

Amazon Warehouse Associate 2024 - Present

Responsibilities - Receive and put away inventory. Get customer orders ready and pack them up. Use scanners to read bar codes on products. View prompts on screens and follow the direction for some tasks. Troubleshoot problems. Ensure product meets quality requirements.

Seven – Eleven Assistant Manager 2023 - 2024

Responsibilities-Supervise and lead a team of 5 employees to ensure smooth daily operations of the store. Provide exceptional customer service, addressing inquiries, resolving complaints, and ensuring overall customer satisfaction. Act as a liaison between store staff and upper leadership, facilitating effective communication.

Starbucks Barista 2023 - 2023

Responsibilities-Greeted and served customers with a friendly and positive attitude, ensuring an exceptional customer experience. Engaged with customers to take and process orders accurately, providing product recommendations as needed. Demonstrated flexibility by assisting in other areas as needed. Collaborated in team meeting and communicated effectively with fellow baristas.

Paper Logistics Warehouse Associate 2022 - 2023

Responsibilities- Contributed to the development of a positive team culture by fostering open communication and collaboration. Collaborated with team members to load and unload trucks, optimizing the flow of goods in and out of the warehouse. Assisted in the implementation of process improvements to enhance efficiency and reduce errors. Utilized computerized systems for order tracking, inventory management and data entry.

Circle K Customer Service Representative 2022 - 2022

Responsibilities- Contributed to a positive and cohesive team environment by fostering effective communication and teamwork. Greeted and assisted customers in a friendly and professional manner, providing a positive and welcoming experience. Collaborated with team members and leadership to meet sales targets and uphold Circle K’s service standards.

Education

Mallard Creek High School 2021

Skills & abilities

Communication

Empathy

Critical Thinking

Customer Service

Relationship Building

Time Management

Proficient in Microsoft Office

Multi-Tasking

Contact this candidate