Office Manager Customer Service
Resume:
Rosemary Hedrick
Customer service office manager
Kannapolis, NC 28083
***********************@***********.***
• Hello my name is Rosemary Hedrick But go by Rose . I'm a very much a friendly person and a fast learner . I have done a lot of office management customer service A lot would say I'm a jack of all trades
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Office Manager
Rose Roofing and Restoration-Kannapolis, NC
2017 to Present
• Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
• Developed and implemented efficient filing systems to improve document organization and retrieval
• Oversaw inventory management, ensuring adequate supply levels while minimizing waste and reducing costs by XX%
• Coordinated office moves and renovations, successfully minimizing downtime and disruptions to workflow
• Implemented new software systems for project management, resulting in improved team collaboration and productivity
• Assisted in the recruitment process by screening resumes, conducting initial interviews, and coordinating candidate assessments
• Prepared reports on office expenses, budget variances, and operational performance for senior management review
• Collaborated with IT department to troubleshoot hardware/software issues and ensure smooth functioning of office equipment
• Negotiated contracts with vendors for office supplies/services to secure cost-effective solutions without compromising quality or service levels
• Developed standardized procedures for administrative tasks such as travel arrangements, expense reporting, and meeting coordination
• Maintained confidential employee records, ensuring compliance with privacy regulations
• Provided training to new employees on company policies/procedures as well as proper use of office equipment/ software tools
• Managed relationships with external stakeholders such as clients, suppliers/vendors, contractors/subcontractors in a professional manner
• Streamlined the invoice processing system by implementing an automated software solution resulting in a XX% reduction in processing time
• Led a team of administrative staff members in achieving departmental goals through effective delegation of tasks
• Improved customer satisfaction ratings by implementing a feedback system that resulted in an increase of XX% positive reviews
• Reduced paper usage by XX% through the implementation of digital documentation processes
• Implemented a comprehensive disaster recovery plan that ensured minimal disruption during unforeseen events
• Increased efficiency within the office by introducing new time-tracking software resulting in a XX% decrease in payroll errors
• Spearheaded the transition to a paperless office environment, resulting in significant cost savings and improved sustainability
• Implemented new onboarding procedures that reduced training time by XX% while maintaining high-quality standards
• Managed the office budget, tracking expenses and identifying areas for cost-saving measures
• Developed and implemented employee recognition programs to boost morale and increase employee engagement
• Coordinated logistics for company events, including venue selection, catering arrangements, and guest accommodations
• Collaborated with HR department to ensure compliance with employment laws/regulations and maintain accurate personnel records
Education
Some college in Paralegal Studie dental assistant
Kaplan University-Davenport Campus - Dallas, TX
2009 to 2009
Skills
• Active Directory
• Software Troubleshooting
• Office Management
• Computer Networking
• Microsoft Windows
• Contract Negotiation
• Help Desk
• Project Management
• Office Administration
• Microsoft Windows Server
• Budgeting
• Network Support
• Project Implementation
• System Administration
• Business Continuity Planning
• Technical Support
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