Team Leader Customer Service
Resume:
Angela Savage
Salt Lake City, UT *****
*****.*.**********@*****.***
Qualified Shipping Supervisor for 3PL (third party logistics) warehouses. I am hardworking and motivated to get the job done. I’m great at motivating the employees to work hard and get the job done. I have experience working with Excel and Google Docs. As well as, many other computer programs.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Team Leader
Elite Graphics - West Valley City, UT
December 2021 to Present
Supervises the work of graphics personnel in the preparation of materials for reproduction. Assist in training new employees.
Inspects work in progress and finished materials to see that quality, quantity, and understand ability are in compliance.
Maintains records and files of work performed; computes costs of reproduction jobs. Maintains a supply of chemicals, films, and other necessary items used in reproduction of materials. Mixes and prepares chemicals.
Performs all phases of graphics work including negative stripping, plate making, as well as the design, layout, arrangement, and sketching of materials for reproduction. Performs related work as required.
Owner/Operator
Evolving Within - Utah
April 2016 to Present
I currently own and operate a company called: Evolving Within, LLC. As the sole employee of my company:
I am responsible for listing the products I sale on E Bay, Mercari, Sellvia, Alibaba.com, DHGATE, Etsy and Amazon.com. I am responsible for writing product descriptions, customer service e.g. questions about products, informing customers about sells, shipping and any other questions or concerns. I am responsible for picking and packaging the products that are purchased and preparing them for shipping. I also am responsible for keeping track of my inventory, reporting sales and tax to either the Utah State Tax Commission and Internal Revenue Service.
Team Leader/Supervisor
Red Stag Fulfillment - Salt Lake City, UT
December 2020 to November 2021
I work as a Team Leader/Supervisor in the Outbound Shipping. I mentor and lead the Night shift Outbound Pick/Pack and Loading team. My duties include: Assisting in overseeing the daily work and safety of the employees within my assigned team. I have strong leadership skills, including the ability to manage multiple employees and multiple work flows. I have the ability to make decisions where established procedures do not apply. I have strong computer, organizational and time management skills. I coordinate with the Account Managers to provide updates on processing and shipping status of daily orders. I maintain positive relationships with employees and carriers. I maintain production output and follow task requirements. Ensure accuracy is followed. I complete employee evaluations, complete and approve employees payroll every week. I work with the Outbound Dept Manager to ensure we are meeting daily production goals. I train new employees to pick, pack and to load scan the items into the correct carrier trailer. I track attendance, fix time clock mis punches, and complete daily block assignments. I occasionally help hire and interview new team members. Occasionally, I terminate employees. Every week, I compute the night shift KPI’s (Key Performance Indicators) and report them at a meeting with all departments and the other site in Tennessee. I am able to handle high stress situations. I am the only night shift Team Leader there on nights and I oversee the 3 Inventory team members, as well. I am a hard worker with a very good work ethic. I am trained on computer programs such as Magento and Shipstream. I input the daily production numbers of the team in Excel and GoogleDocs. Temp Lead
Spherion Staffing - Ogden, UT
June 2020 to December 2020
I am currently employed as a Temp Lead for a client of Spherion Staffing. As a Temp Lead, I am in charge of over 148 temporary employees. This is a critical role that provides support to our client and Spherion staff. As well as, ensuring weekend coverage. My duties include: creating daily work schedules through Google Docs. I notify employees of all schedule changes. I use Spherion text messaging system Zip whip, to answer temporary employee questions, and for other job related purposes. I help perform basic recruiting for Spherion. I respond to job candidates who have applied through Indeed.com. As well as, go through former Spherion employee lists. To determine if they are currently looking for work and see if I can employ them through any of Spherion current clients. I am a mentor and leader to the temporary employees. I fix incomplete time clock punches. I perform new hire orientations, tours of the facility, and employee evaluations. On occasion I terminate temporary assignments for various reasons. I notify employees of schedule changes. I also perform various other duties assigned by Spherion staff. I recently have been put in charge of supervising 23 Temperature Screeners. My duties include tracking their attendance, ensuring that there is always coverage for each shift and various other duties assigned by the client and Spherion.
Server/Bartender
Carlos and Harleys - Eden, UT
December 2019 to August 2020
I worked as a server and bartender at Carlos and Harley’s in the Ogden Valley. Part of my responsibilities included: writing patron’s food orders on slips, memorize orders, and manage food resources in a 120+ seat restaurant. I made cocktails and poured beer when there was not a bartender available. I operated the restaurant POS terminal to input orders, swipe credit cards and enter cash amounts received. I am patient and compassionate when serving patrons, making them feel at home at the establishment in which they are eating. I have excellent active listening skills and ability to give my complete attention to patrons during busy times. I am fully capable of handling all party sizes and multiple tables simultaneously.
Tax Preparer
Tax Time - Sandy, UT
January 2016 to April 2016
This was a seasonal tax preparer job. I was scheduled appointments to complete Form 1040 and Utah state tax forms, for tax year 2016, using the computer software DRAKE. I would ask a series of questions to the taxpayer, to assure that the correct filing status, exemptions, schedules and forms were taken and filed. I used my 17 years, of tax law knowledge i gained at the IRS, to assist me in completing the returns. I also copied the returns onto a disk, so the taxpayer would have a hard copy of both returns, for their records.
Tax Examining Technician
INTERNAL REVENUE SERVICE - Ogden, UT
January 1999 to December 2015
I'm action/results oriented, with a strong ability to communicate effectively to customers, co- workers, businesses and executive audiences. I have more than 17 years of experience performing research, analysis and making necessary corrections or taking various action and correcting customer accounts. These actions. ranged from recomputing tax, issuing refunds, removing or assessing penalties/tax, computing manual refunds, to name a few. I provided taxpayer assistance on tax law, filing requirements, status and web based filing. I provided help with completing filing extensions, amending previously filed returns, as well as provided awareness and education, of services to meet the taxpayers (customers) need.
I worked independently and timely to resolve issues, that are time sensitive and complex. I determine the steps, methods and procedures to accurately complete the assignment. I tactfully and effectively, conduct interviews with hostile, negative and emotional taxpayers, to convey the necessary account information, while maintaining a professional and courteous demeanor. I have gained excellent written and verbal communication skills, developed excellent research skills and have diverse knowledge of tax law, tax forms, numerous software and hardware programs. Due to my high accuracy rate and technical skills, I am often asked to coach and perform quality review. I worked several times on the "Instructor Cadre". Who are in charge of all the training and review for a department. We complete everything necessary for a new hire, or a performance plan employee's training. From teaching classes, one on one coaching, and 100% reviewing their work. I am a Subject Matter Expert
(SME). SME are trained to work certain forms and projects, that are technical, and their complexity can cause erroneous and irreversible damage, to taxpayer accounts. Therefore, SME are hand selected by department heads. I was 1 of 4 Form 1041-T SME, out of 3,000 employees in Accounts Management. I was also trained as a FEMA Disaster SME and Fuel Tax SME. When the Operations decided to train all employees on these projects. I was part of the group that created the training material and the work processes.
The last 5 years of my employment in Exam's audit program TEFRA. I worked preparing TEFRA cases for closure that are currently in the audit process. The TEFRA program stands for Tax Equity and Fiscal Responsibility Act of 1982 (TEFRA). TEFRA handles all partnerships required to file information returns for tax years beginning on or after September 30, 1982, except for small partnerships. The TEFRA program is handled in Ogden (large and mid-sized businesses) and White Plains, NY (small businesses). There are currently less than 140 employees that handle over 7,000 + partnerships, with some partnerships having less than 50 investors. While the larger partnerships have over 54,000 investors. Each Tax Examiner
(40 people total) handle this workload individually. As a Tax Examiner in TEFRA, I prepared cases and wrote audit reports that are currently in the TEFRA audit process. I verified cases to assure the reported Schedule K-1 amounts, are reported accurately on the taxpayer's Form 1040. If the Schedule K-1 amounts are not reported or inaccurately reported. I would correspond with the taxpayer or POA. The letter 4641C letter allows the taxpayer a determined amount of time to respond to inform TEFRA where amounts are or why they are not reported. Depending on their response or noncompliance the audit report is written. However, the audit report for noncompliance will be assessed at the highest tax rate available. We send the Tax Matters Partner (TMP) and investors a
TTE-1 letter. This letter informs everyone that will be included in the audit process. However, it is the TMP responsibility to inform everyone in the partnership of the audit proposal. I have been trained in TEFRA Targeted Tax Law Training. This tax law training is not offered to anyone. Due to this special and sensitive program, TEFRA Tax Examiners possess extensive knowledge of IRS audit procedures. I would consider myself an expert in this. This is a special program and will keep you on your toes. I possess the knowledge and ability to tactfully and effectively conduct interviews with taxpayers'. Some of whom may be negative, emotional or hostile taxpayers'. This assures my ability to convey necessary technical information, conduct investigations, elicit information and establish facts, while maintaining a professional demeanor. I possess knowledge of effective communication and instructing techniques to communicate orally or through written correspondence when responding to taxpayers'.
Detailed Lead Tax Examining Technician
INTERNAL REVENUE SERVICE
July 2005 to September 2005
I served as a Team Lead. I oversaw the assigning and processing of the Tax Examining Technicians (TE) in my team. It was part of my job to assist the manager with management duties, when he was unavailable. On several occasions, I acted as manager when he was on leave. In the lead capacity, I helped review the work and completed a written narrative of the errors found and complete description of each issue. I thoroughly and accurately completed an Embedded
Quality Review (EQRS) for each error, and provided each TE with an Internal Revenue Manual (IRM) reference they could research. I gave support to my manager. I informed team of procedural changes in weekly team meetings. I prepared the team strength report for the departments daily inventory meeting. I prepared the document count summary each night and input figures into the team database. Skills
• Typing 55 wpm (10+ years)
• Drake Tax Preparer Software (Less than 1 year)
• Microsoft Excel (10+ years)
• Forklift Operator (1 year)
• Pallet Jack (1 year)
• 10-Key (10+ years)
• Sharepoint (3 years)
• Visual Basic (3 years)
• Data Entry (10+ years)
• Databases (9 years)
• LexisNexis (4 years)
• Quickbooks (Less than 1 year)
• Accurint (4 years)
• Wordperfect (7 years)
• Google Docs (2 years)
• Google+ (4 years)
• Employee Engagement (5 years)
• Dropbox (2 years)
• HTML (1 year)
• Microsoft office (6 years)
• Windows Vista (3 years)
• Windows NT (10+ years)
• Windows 7 (1 year)
• Windows Xp (3 years)
• Lifting over 50lbs (5 years)
• Mathematics (10+ years)
• Accounting (9 years)
• Balance Sheets (2 years)
• Computer (10+ years)
• Windows 8 (2 years)
• Written Correspondence (10+ years)
• Customer Service Skills (10+ years)
• Mitchell (Less than 1 year)
• Autovitals (Less than 1 year)
• General Production (1 year)
• Forklift
• Shipping Receiving
• Warehouse Associate
• Packing
• General Labor
• Shipping
• Picking Packing
• Google Suite (2 years)
• Zipwhip (Less than 1 year)
• Microsoft SQL Server
• SQL
• 10 key calculator
• Oracle
• Microsoft Outlook
• Magento
• MySQL
• Business Requirements
• Riding Pallet Jack (1 year)
• Cherry picker (1 year)
• Writing skills
• Customer service
• Computer literacy
• Basic math
• Computer skills
• Warehouse management system
• Warehouse experience
• 3PL
• Warehouse distribution
• Warehouse supervisor experience (2 years)
• Leadership
• Communication skills
• Time management
• Supervising experience
• Word processing
• Windows
• Documentation review See additional information
Certifications and Licenses
Hazmat Endorsement
Food Handler Certification
Contact this candidate