Customer Service Medical Records

Mary K. Williams

**** ******** ****** ******* ****, LA 71111

Cell: 318-***-**** *************@*****.***

Skills Summary

Excellent customer service skills

Familiar with all office equipment

Able to multitask

Able to solve most customer complaints

Excellent monitoring of floor games

Maintain constant awareness of floor and pit personnel

Able to inspect card and equipment to ensure it is in good condition for play

Able to handle large sums of money

Supervise staff and monitor table games

Employment History

Gaming Supervisor ~ Sam’s Town Casino ~ Shreveport, LA ~ 3/2009 to 11/2014

Supervised and coordinated activities of workers in assigned gaming areas

Circulated among tables and observed operations

Ensured that stations and games were covered for each shift

Interpreted and explained operating rules of house to patrons

Planned and organized activities and services for guests in hotel and casino

Addressed service complaints

Health Information Processor ~ LSU Hospital ~ Shreveport, LA 9/2006 to 9/2007

Compiled, processed, and maintained medical records of hospital and clinic patients in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the health care system

Processed, maintained, compiled, and reported patient information for health requirements and standards

Secretary ~ Hunt's Masonry ~ Shreveport, LA ~ 5/2003 to 8/2006

Performed routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, and providing information to callers

Technical Support Engineer ~ U.S. Support Company ~ Shreveport, LA ~ 11/2005 to 8/2006

Provided technical assistance to computer system users

Answered questions or resolve computer problems for clients via telephone or from remote location

Provided assistance concerning the use of computer hardware and software, including, installation, electronic mail, and operating systems

Dealer ~ Isle of Capri Casino ~ Bossier, LA ~ 4/2002 to 3/2003

Operated games of chance by dispensing the appropriate number of cards or dice to players, or operating other gaming equipment

Compared the house's hand against players' hands and payoff or collect players' money or chips

Dealer ~ Hollywood Casino ~ Shreveport, LA ~ 12/2000 to 11/2001

Education History

Radiology Technician Major ~ Completed 1 Year ~ Southern University ~ Shreveport, LA

Political Science Major ~ Completed 1 Year ~ Louisiana Tech ~ Ruston, LA

High School Graduate ~ Summerfield High School ~ Summerfield, LA

Honor roll student excelled in all activities involved in such as: FBLA, 4-h, basketball, and softball

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