Sales Executive Customer Service

ADRIAN BAGGIO KWIZERA

E-mail: *************@*****.*** Mobile: +256(0)701048127

1. Personal Statement

I am an enthusiastic and organised professional with experience in support roles in Art and Design and Marketing skills. I have the ability to create new systems that increase organisational efficiency through identification of opportunities and taking full advantage of the best practices. I am looking for a suitable position that offers brilliant prospects for future development and career advancement. I am a hard-working individual who strives to achieve the best in all areas, and always eager to learn new skills and advance my career. I have a calm and patient disposition meaning that enables me to work effectively under pressure and focus on the task at hand; I work well in teams but also independently. I have excellent communication skills both oral and written and pay greater attention to details in my work. I am dedicated and keen to improve any experience for the benefit of me and the Organisation that I will work for. I am now looking forward to making a significant contribution to any organisation that offers a genuine opportunity for progression. 2. Employment Experience and Achievements

Employer: S.K. BUSUULWA TECHNICAL SERVICE LIMITED

Position Held: Assistant Air Conditioner

Operative

Period: January 2019 – March 2020

Summary of Achievements:

While here, I was responsible for providing excellent customer service, coordinating the development and maintenance of a sound technical support system by ensuring timely delivery of services in order to build business success.

• Provided technical support to clients on installation and ensured maintenance after sales service. This enhanced performance in service delivery hence promoted customer satisfaction.

• Compiled reports and provided on-going feedback on customer service at all levels through weekly meetings. This improved efficiency in performance which resulted into increased customer satisfaction since information regarding service provision was reaching on time.

• Provided advice to customers on product options, technological issues and benefits which created awareness on company products and services which increased growth in revenue and clientele base hence customer satisfaction.

• Sustained good organization relationships with customers through disseminating of information and responding to queries in line with company guidelines. This increased customer satisfaction since information regarding services provision reached customers appropriately.

• Ensured company’s good image through conducting corporate social relationship between customers and the company with a view to maximizing sales. This enhanced the business hence attraction customers.

• Conducted a project risk assessments and job safety analyses to aid safe working environment. This provided clients with timely response on safety measures and implementation of corrective actions thereby reducing risk of accidents, compliance. Employer: CRÈME DE LA CREME

Position: Cake Designer

Period: April 2014 – August 2015

Summary of Achievements:

While here, I was responsible for developing relationships customers, recommending solutions, providing support, information and guidance, researched and designed new animations, recommended profit and service improvements, reviewing sales performance with an aim of improving and achieving company targets.

• Developed a Market Awareness campaign of company products. The campaign enabled the company penetrate targeted market segment with availability of quality products, which led to increased clientele base by 90% outlets hence growth in production and sales.

• Ensured effective communication through rapport/interaction with clients which helped acquire feedback on products. This enabled management to resolve any complaint that gave room for improvement on services.

• Implemented the designing of the cakes something that broadened the scope of the designs for the clients. This helped to improve and create a client relationship something that built trust and satisfaction between the client and the company, which left the client with pleased smile on their faces.

• Oversaw supply of products as well as receipt of payment in terms of cash or cheques on behalf of the Company. This increased sales as targeted by the company market from small to medium clientele base by 80%. This supported data audits through accuracy and completeness of data coded as well as issuing receipts to clients to avoid complaints.

Employer: SAMBA HOLDINGS LIMITED

Position Held: Sales Representative

Period: January 2013 – September 2017

Summary of Achievements:

While here, I was responsible for building business by identifying and selling prospects, maintained relationships with customers; identified business opportunities, established contacts and developed relationships with potential buyers.

• Provided administrative support to marketing department through generating marketing plans and strategies which aimed at promoting sales.

• Sustained maximum customer relations by ensuring good customer services. This enabled the company increase sales and customer satisfactions.

• Facilitated effective communication though providing continuous and timely feedback to clients’ queries, complaints and general information in line with company policies this helped retain loyal customers.

• Analysed and reviewed on sales with marketing teams, coordinate promotions to identify issues affecting the trend of business. This enabled the team strengthen its ambitions to effectively be able to exploit future opportunities.

• Designed and developed AOPs and quarterly sales calendar for business which helped market company services hence increased clientele base by 90% resulting into increased revenue.

• Conducted research, analysed costs, sales and credit management/record keeping and followed up on enhancement of market positioning of company portfolio which enabled management obtained quality time to plan for income.

• Generated quarterly, monthly and annual reports; execution strategies which facilitated management with pertinent information for planning and proper utilization of resources on a daily basis.

• Generated income for the company through new innovative promotion mechanics, researched for new sources of prospective customer data to provide recommendation to sales and marketing leadership and implementation of sales policies which assisted sales team evaluate promotion efficiency and effectiveness in gross revenue income by 70% on a regular basis.

• Ensured audits in Health, Safety and Environment are undertaken to comply with ISO standards, contractual obligations; ascertained and ensured non-compliances were addressed hence mitigation of costs in terms of fines and compensation in case of accidents.

Employer: TUZANYE E-SPORTS

Position Held: Instructor

Period: December 2021-

Summary of Achievements:

While here, I was responsible for instructing/teaching gamers on how to play the various play to earn games, which mainly used cryptocurrency tokens for playing. I also supervised most of the gamers so that they keep on track so as to maximize the company’s goals of earning from these game.

• Provided administrative support to marketing department since I also got involved in marketing the company and what it does.

• Was head of gamers ’meetings, online check-in meetings, update on what’s on ground with on the gamers ‘side.

• Facilitated effective communication though providing continuous and timely feedback to the upper management that governed the whole company.

• Designed and developed roasters for Microsoft check-in meetings for the team working remotely, so as to keep up with what’s happening.

• Ensured expected levels of compliance with safeguards and legal framework through monitoring environmental, health, safety and social safeguards which enabled management meet deadlines, acceptable documentation, sustenance of business in sector, compliance with legal, contractual and practice requirements and provisions. Employer: UGANDA BUREAU OF STATISTICS (UBOS)

Position Held: Enumerator

Period: 10TH MAY 2024- 24TH MAY 2024

Summary of Achievements:

While here, I was responsible for conducting visits and surveys residents to compile data for demographic and economic profiles of citizens.

Explaining the objectives of surveys and their procedures to people who are to be interviewed

Interpreted interview questions to assist people in understanding them and providing eloquent answers

Double-checking information on the information pads to ensure the accuracy of information

Identified and reported any issues that arouse while attempting to obtain valid data

Compiled, recorded, and coded information derived from specified forms into a predefined database

Ensured that the supervisor is kept informed of completed assignments and progress

Analysed the authenticity of the information provided by ensuring direct contact with each family member within a family

3. Education

2020

Bachelors in Industrial Fine Art – Makerere University, Kampala – Uganda 2011

Uganda Advanced Certificate of Education (UACE) – Seeta High School Main Campus 2009

Uganda Certificate of Education (UCE) – Seeta High School Main Campus Certification

I, the undersigned, certify that to the best of my knowledge and belief, this data correctly describes me, my qualifications, and experience.

Signed,

Adrian B. Kwizera

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