Customer Service Be A
Resume:
Janessa VanSlyke
Manager, shift leader, waitress
Gloversville, NY 12078
***************@***********.***
I am a Passionate, honest, dedicated worker looking to expand my skills and use them. I am a very determined person who enjoys completing tasks while muti-tasking to ensure customers are taken care of as well. I have the ability to be a leader and have taken lead in hard situations but I am genuinely comfortable being a team player. I have constructed a teams then mentored them to use the skills I taught as team to ensure quickness as well as satisfaction. I am by the book type of person and like to really know every aspect of my job.
I have 18 years in customer service and have learned a lot when it comes to taking care of customers to make their experience a great one each time. I'm very patient & compassionate in any situation, I listen, have empathy and resolve any problem a customer has. I'm ready to take everything I've learned and expand it. learn more and share what I've learned. My first job I worked at for a long time while they taught me so much they inspired me to take charge and redesign to help each employee have a easier shift, while having happy customers. While working at both places I helped sales go up due to being able to suggest sell more items to each customer while still making almost every customer feel welcome ensuring they would return. I wasnt alway great at those things but it was something i was shy about doing and i grew to love. I grew to genuinely care for my customers and when i seen them from time to time outside of the work places i still get excited and they as well. Quick learner, up for any challenge and comfortable in a new environment. Willing to relocate to: Gloversville, NY - - Johnstown, NY Authorized to work in the US for any employer
Work Experience
Head Waitress
Big Mike's - New York, NY
October 2016 to December 2022
We closed this winter
Provided customer service ensured to make each* person feel important and welcomed every time*. Had to be aware of customer satisfaction served high quality food and beverages making sure each meal was at the right temp. and severed correct. Adhere to timing standards to make sure each guest is satisfied. Trained new staff by the book regarding restaurant procedures. Handled cash including cashing out the drawer. Helped create special menus with chef each week depending on what my customers loved the most. Excellent in fast paced environment adapted to flexibility. Working there i gained immeasurable experience in oral and verbal while multitasking. Memorizing orders. Shift Leader
Dunkin' Donuts - New York, NY
May 2009 to February 2019
Ensured the store was staffed properly according to each shift. Made sure each team member knew their tasks. Always clean counters and organized display cases. Constantly baked what was needed so we didn't run out for any customer. Handled Money. Inventory. Stocking/rotating cooler(some weighing 50 plus lbs.), freezer as well as dry products. Made sure shift ran smoothy and worked together to be as efficient while following franchise laws and regulations for that job. Handled any customer complaints well. Trained team members to do their best jobs and give customers a good experience. End of each shift I made sure everything was fully stocked, clean and ready for the next shift before any of us clocked out. Education
High school or equivalent
Skills
• CUSTOMER SERVICE
• CUSTOMER SERVICE SALES
• CUSTOMER SUPPORT
• SERVICE SALES
• MULTI-TASKER
• Serving Experience
• Shift Management
• POS
• Restaurant Management
• Restaurant Experience
• Upselling
• Host/Hostess
• Food Service
• Mentoring
• Bartending
• Guest Services
• Cashiering
• Catering
• Assistant Manager Experience
• Busser
• Kitchen Experience
• Merchandising
• Banquet Experience
• Retail Sales
• Inventory Control
• Food Preparation
• Kitchen Management Experience
• Cooking
• Laundry
• Cleaning Experience
• Culinary Experience
• Meal Preparation
• Commercial Cleaning
• Supervising Experience
• Recruiting
• Microsoft Office
• Food Safety
• Leadership
• Time management
Certifications and Licenses
Food Handler Certification
Assessments
Customer Focus & Orientation — Proficient
July 2019
Responding to customer situations with sensitivity. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I have my GED
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