Customer Service Composite Technician

Ruth Henny Tirtomihardjo

************@*****.*** – 425-***-****

Summary of Qualifications

I am a hard-working, honest, team player or independent worker who is always on time.

I work well with minimal supervision.

I enjoy helping people and I strive to provide excellent customer service in my work.

I am a great listener, fast learner, friendly, and humble individual. I am also bilingual in English/Indonesian.

Education

Everett Community College, Everett, WA – 03/2016.

Aerospace Composite Technician Certificate

Aerospace Composite Foundations Certificate

● Worked with composite materials, assembling kits

● Checked parts and components for defects before beginning projects

● Set up composites assembly tools per instructor's specifications

● Used drills and drill bits as well as other hand/power tools

● Shimmed and trimmed composite materials using sanders, files, etc.

● Loaded materials into oven and removed for inspection upon completion

● Used fasteners and clamps to hold together parts

● Applied sealants as necessary to composite materials

● Used a variety of chemicals to clean upon completion of projects

● Checked projects upon completion

Academy Pacific Business & Travel College Los Angeles, CA – 11/1996

Transportation Management Certificate

● Knowledge and practical experience with tour guide, airlines/cruise/hotel/car reservation.

● Bilingual: English/Indonesia

● Thorough understanding of Sabre, Apollo, Worldspan, Alaska Cargo Program, Pax Eva Airways

Program

● Proficient in Microsoft Office.

Tourism DKI High School, Jakarta-Indonesia – 06/1985

Travel Diploma

Professional Experience

Jamba Juice ( Splat ), General Manager – 06/2022- 04/2023

● SERVSafe Certification ( 2/22/2023 – 2/22/2028 )

● EcoSure Excellence Evaluation Report : GOLD, SNOHOMISH HEALTH DISTRICT :

● Perfect Point. EcoLab : Perfect ( 2023 – 2024 )

● Customer Service & solve the customer problems

● Organize & Cleaning, Double check the product to make sure not expired.

● Preparation everything for tomorrow

● Order the product with Wholesales

● Put the poster for promotion new product

● Meeting & training with head quarter

● Reading & respond for the email

● Watching for laborer everyday

. ● Make sure every employee with right uniforms

● Cash register : Account every cash register open & closed

● Make a report sales every day, an account saving money.

● Hiring, Termination, Training employees, Make a schedule every week ( 15- 25 )

● Management & Inventory every week

● Make a report & Deposit money to the bank

● Double Temperature & make a report

● Taking care any problem in the store

● Selling the Gift card & Tumblers

Aerotek Temporary Agency - 01/2021- 06/2022

Zodiac : Blue Print, Packaging, Labeling, Inventory, Sender, Fix for components, Hand & Power Tools, Oven.

Warehouse

Home Depot, Cashier - 01/2020 – 12/2020

● Customer Service .

● Cash Register dealing with cash, credit card, check, and gift card.

● Make a report.

● Organize merchandise.

● Dealing with return or change.

Express Employment Professional, Temporary Laborer - 04/2017 – 10/2019

● Packed, sealed, labeled, or affixed postage to prepare materials for shipping, using hands

tools, power tools or postage meter.

● Prepared documents such as work orders, bills of lading or shipping orders to route materials.

● Working in line, assembly, sender, drill, Blueprint, etc.

● Report the work done with the supervisor or manager.

Atomy, Customer Service - 01/2015 - Present

● Customer service

● Answer the phone.

● Manage cash register with credit card, cash or check

● Make a report open and closed cash register

● Inventory and order for merchandise.

Macy’s Dept Store, Seasonal Employee - 12/2014 - 03/2015

● Manage cash register and provide sales floor customer service ·

● Organize merchandise

● Do inventory, check for tags, make sure total merchandise has price, etc.

Forever 21, Cashier/Customer Service – 12 / 2014 - 10/2019

● Manage cash register and provide sales floor customer service ·

● Organize merchandise, do inventory, check for tags, make sure total merchandise has price,

etc.

Laborer Aerotek Staffing Agency, Temporary Laborer - 01/ 2010 - 10/ 2015 ·

● Packed, sealed, labeled, or affixed postage to prepare materials for shipping, using hand tools,

power tools, or postage meter

● Prepared documents such as work orders, bills of lading, or shipping orders, to route materials

● Working in line, assembly, etc.

● Report the work done with the supervisor or manager.

Companion Care Inc, Caregiver - 03/ 2013 - 09/ 2013

● Cared for client during periods of family disruption or period of recovery

● Performed light housekeeping duties; cooking, cleaning, washing and errands

● Accompanied client to and from doctor appointments

● Prepared and maintained records of client development

● Instructed and informed clients on health care issues regarding hygiene and nutrition

● Reported any variation in client’s physical or mental health to care manager

Pro Teams, Lead Janitor - 03/ 2013 - 11/ 2013

● Cleaned offices, businesses, schools and stores at night

● Cleaned building floors by sweeping, mopping, scrubbing, or vacuuming

● Dusted furniture, walls, machines, or equipment

● Monitored building security and safety by performing tasks such as locking doors after operating

● hours or checking electrical appliance use to ensure that hazards are not created

● Followed procedures for the use of chemical cleaners and power equipment to prevent damage

to floors and fixtures

● Mixed and prepared cleaning solutions, according to specifications

Ross Stores, Cashier - 06/ 2009 - 12/ 2011

● Recommend, selected, and helped locate or obtain merchandise based on customer needs and

desire.

● Opened and closed cash registers, performing tasks such as counting money, balancing cash

drawers

● Greeted customers and ascertained what each customer wants or needs

● Exchange merchandise for customers and accept returns or store credit

Awards:

Star Customer Service & Sales : Macy’s Department Store, Everett, WA 2015

Excellent Customer Service : Forever 21, Lynnwood, WA 2016

Dynasty Nguyen Sales & Recruiter : World Marketing Alliance, Las Vegas, NV 1998

Excellent Customer Service : Universal Studio Hollywood, Los Angeles, CA 1996

Experience:

30 Yrs : Customer Service .

15 Yrs : Restaurant & 5 Yrs. : Manager

6 Yrs : Reservation Ticketing Agent ( Sabre, Apollo ). Los Angeles, CA

2 Yrs : Reservation Pax Eva Airways. LAX Airport, CA

2 Yrs : International Manifest Alaska Cargo. Los Angeles, CA

1 Yrs : World Marketing Alliance. San Gabriel, CA - 09/1997- 12/1998. Sale Life Insurance

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