Call Center Customer Service

Jason Jenkins; 425-***-****; **************@*****.***; 2802 Cedar St; Everett, 98201

Objective To secure a full time position in Call Center, Transportation & Warehousing industries; utilizing past experience/ history

[APR 2018] – [PRESENT] ZIPLY FIBER

OFFLINE CONSULTANT (inbound/outbound): Duties & responsibilities: Receive Tickets/Orders from centralized, WORK-FLOW-MANAGER; processing/ resolving orders & requests, needing additional attention and detail in accordance with performance metrics. The main focus, as the job title implies, is inhouse work, with a majority of (outbound) calls made, to resolve & complete orders, scheduled for premise visits(“field”). As Offline is a support group for customer service & staging processes; (inbound) calls are received as well, to answer, assist and resolve customer situations.

[JUL 2017] – [FEB 2018] RECEIVABLES Ac PERFORMANCE MANAGEMENT

COLLECTIONS REP: Duties & responsibilities: Receive accounts written off, & initiate (outbound) calls to collect/ advise customers of their options in resolving balances.

[MAY 2015] – [MAY 2017] PTI CORP

VAN DRIVER: Duties & responsibilities: Receive (on call) dispatched requests: shuttling BNSF & Union Pacific train crew to the “head” end of the train, in accordance with BNSF/ UNION PACIFIC safety standards.

[AUG 2011] - [MAR 2015] CASCADE SUBSCRIPTION SVC’s

SALES REP: Duties & responsibilities: tasked in selling Business & Residential magazine subscriptions/ accounts.

[AUG 2007] - [AUG 2010] AT & T CORP

BUSINESS END USER CARE REPRESENTATIVE (inbound): Duties & responsibilities: Receive Business/Consumer calls, resolving billing/ sales/ migration requests; ticketing any requests, needing further solution(s) outside immediate time frame(s)/departmental scope, in accordance with performance metrics.

Education

[1982] - [1985] SPASH ~ Stevens Point Senior High

[1992] – [1997] UWSP STEVENS POINT, WI

MAJOR Computer Information Systems

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