Administrative Assistant Personal
Resume:
Erin Lofton
Fort Worth, TX *****
****.****@******.***
Authorized to work in the US for any employer
Work Experience
Sr. Administrative Assistant
GM Financial-Fort Worth, TX
May 2022 to Present
Providing high-level administrative assistance to the SVP & business leader of an insurance captive. Managing multiple officer’s calendars & schedules, booking travel, coordinating department events, managing expense reports & providing administrative assistance to the department as a whole. SharePoint management, AI voice over facilitation, assistance with putting together learning & development materials.
Executive/Personal Assistant to CEO
Jon Allen-Nashville, TN
May 2018 to May 2024
Executive Personal Assistant to the CEO of an online health management organization that's main focus is on mental health management through holistic practices . Managed personal and company calendar, email, personal/work finances in relation to the planning of stateside and international trips. Manage car rentals and accommodation planning. Plan excursions and coordinating with local companies to meet the wishes of CEO. Manage maintenance on personal technology. Managed doctor’s appointments and coordinated COVID testing for travel. Organize and executed projects using Notion platform as a home base for all data.
Member Services Specialist
MetroTex Association of Realtors-Dallas, TX
September 2019 to May 2022
As a Member Services Specialist at MetroTex Association of REALTORS I am responsible for assisting Designated Realtors and Real Estate Agents in their association memberships. Ensuring applications are processed in a timely manner, I also collect dues payments. I help members with their continuing education questions and direct them to the appropriate authorities when needing to manage their Real Estate Licenses. I am in charge of managing inventory and ordering for location supplies. I coordinate with 4 different service centers to ensure their inventory needs are met. I mentor new employees and train them in becoming familiar with the Membership department. I am responsible for monthly inventory reporting, weekly data validation reporting and am the go-to person for anything concerning SupraNet and Key Services.
Front Office Manager
CRMC-Coffeyville, KS
April 2016 to October 2017
As the Front Office Manager at Coffeyville Regional Medical Center I was responsible for managing the cycle of service in the Family Clinic department. I supervised and coached front office staff as well as filled in when there were absences. I ensured all policies and procedures were followed and understood. I managed closing out the day by processing the day's batches and making cash deposits ready for accounting department. Managed inventory of front office supplies and made sure the area was clean and organized. Interacted with patients who needed extra assistance in understanding charges, insurance questions, etc. Handled all complaints and issues with the upmost compassion and consideration. Director of Clinic Operations
The Multipractice Clinic-Independence, LA
January 2010 to August 2013
As the Director of Clinic Operations at The Multipractice Clinic I managed day to day business duties for a multi-practice in four different locations that hosted 10-12 providers at any given time. Coordinated with medical and office staff to ensure the best quality cycle of service possible. Coached staff on customer service techniques and implemented a brand-new EMR system. Supervised 20-25 medical and administrative staff. Managed inventory and all maintenance requests by ordering supplies, auditing supplies regularly and contacting vendors or maintenance companies for service. Recruited, interviewed and onboarded new staff members as well as conducted mid-year and end of year reviews. Managed time off requests as well as all scheduling. Approved hours and assisted with payroll. Education
High school or equivalent
Skills
• Customer Service
• Office Management
• Practice Management
• HIPAA
• Healthcare Management
• EMR Systems
• Medical Records
• Insurance Verification
• Medical Office Experience
• Employee Orientation
• Accounts Receivable
• Medical Scheduling
• Medical Terminology
• Medical office management (7 years)
• eClinicalWorks (4 years)
• Project Coordination
• Data Entry
• Calendar Management
• Personal Assistant Experience
• Event planning
• Travel planning
• Leadership (7 years)
• Virtual Assistant (1 year)
• DocuSign
• Typing
• Customer support
• Project management
• Data analysis skills
• Supervising experience
• Filing
• Front desk
• Dental office experience
• Medical receptionist
• Research
• Management
• Interviewing
• Microsoft Access
• Windows
• Medical collection
• Analysis skills
• Account management
• Customer retention
• Adobe Photoshop
• Google Suite
• Microsoft Publisher
• CPT coding
• Documentation review
• Medical billing
• ICD-10
• Customer relationship management
• Time management
• CRM software
• Microsoft Project
• Basecamp
• Accounting
• Adobe Acrobat
• Google Docs
• SharePoint
• Clerical experience
• AI
• SharePoint (2 years)
Military Service
Branch: United States Air Force
Service Country: United States
Rank: A1C
November 2006 to May 2007
Assessments
Spreadsheets with Microsoft Excel — Proficient
November 2021
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Office manager — Proficient
September 2021
Scheduling and budgeting
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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