Customer Service Representative

TRINA BAINES

Houston Tx,*****

***********@*****.*** / 337-***-****

SUMMARY

Personable and dedicated Customer Service Representative with extensive experience in the Retail

& Hospitality industry. Solid team player with an upbeat, positive attitude and proven skill in establishing a rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate and enthusiastic with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

SKILLS

10+ Years In:

Management

Employee Coaching

Scheduling and Coordinating

Complex Problem Solving

Hiring and Training

Onboarding and Orientation

Administration and Reporting

Customer Service

Communication & Interpersonal Relations

Computer Skills

Leadership

Retail Management

Inventory Control

Strategic Planning

Cash Handling

Budgeting

Merchandising

EXPERIENCE

Assistant Manager Retail / The TJX Companies, Inc. - Pearland, TX 04/2017 - 07/2024 I worked my way from a part time cashier to the assistant manager. I’ve managed a large group of employees, their schedules & payroll,Interviewed job applicants and selected skilled individuals to fill store positions. I’m able to delegate tasks and communicated expected deadlines to team members, and supervised task completion. I understand the importance of

building a loyal customer base by providing excellent customer service. Front End Supervisor / Best Western Plus Hotel - Yakima, WA 09/2014 - 02/2017 Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills. Handled guest complaints and offered complimentary services for hardship cases. TB

Hired new employees & demonstrated best methods for servicing clients and guests. Oversaw reservations received from direct calls and provided room availability information. Conducted daily meetings with employees

Assisted guests at check-in & provided information on various services within hotel. Sales Floor Manager / Urban Trends - Lafayette, LA 01/2013 - 08/2014 Supervised floor staff to maintain efficient workflow & ensure quality customer service. Greeted customers, clarifying needs and identifying solutions to close sales. Maintained merchandise presentation to promote sales. Front Desk Receptionist / Holiday Inn Express Hotel Suites - Lafayette, LA 02/2012 - 12/2012 Greeted visitors entering establishment to determine nature and purpose of visit. Investigated and analyzed client complaints to identify and resolve issues. Maintained client accounts by obtaining, recording and updating personal and financial information.

Monitored reception area to provide consistently safe, hazard-free environment for customers. Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

Store Manager / Dollar General - St. Marys, GA 12/2010 - 01/2012 Balanced sales, reconciled cash and made bank deposits Completed thorough opening, closing and shift change functions to maintain operational standards.

Monitored employee performance and identified performance gaps for corrective action. Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Managed storewide merchandising benchmarks to maintain operational excellence. Strengthened work flow productivity by hiring, managing and developing a quality staff. Oversaw inventory management through cycle counts, audits and shrinkage control. EDUCATION

Montgomery High School - Montgomery, LA 05/1990

REFERENCES

Lilia Reyes: 832-***-**** ASM Operations TJX Companies Claudia Marulanda: 561-***-**** ASM Operations TJX Companies Denise Remedio: 337-***-**** ASM Operations TJX Companies

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