Customer Service Assistant Director
Resume:
Amy Ashabranner
Arlington, TX *****
**************@*****.***
Multi tasking professional looking to take my 20 years plus working ethics to another level. Have worked many industries and love to learn more. Can assist in any positions that are available in the management/administrative positions in your company. I am a fast learner and willing to learn new task. I am looking to make a change in careers and have worked child care as teacher for all ages and Assistant Director.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Dispatcher
Service Experts - Dallas, TX
January 2022 to June 2023
Answered calls
Entered work orders
Dispatch for plumbing and HVAC services
Dispatcher/Supervisor
Pioneer Transport - Dallas-Fort Worth, TX
February 2020 to December 2021
Work with owner operators
Dispatch
Book loads
Track loads
Process paperwork for drivers to be paid
Handled all billing
Cold calls for new business
Unemployed
October 2015 to February 2019
I took time off to travel with husband and his job Freight Broker
trans-TRADE inc - Irving, TX
March 2011 to October 2015
Cold call for loads to keep trucks moving
Tracked shipments and trucks out on deliveries.
Monitored the market and negotiated rates based on trends. Contacted existing customers to update accounts and confirm deals. Redirected shipments en route in response to customer requests. Forecasted manpower requirements based on daily workload and company targets. Established long-term customer relationships through prompt and courteous service. Freight Broker
Pioneer Freight - South Lake, TX
June 2008 to January 2011
Cold calls to find freight to keep trucks moving
Contacted existing customers to update accounts and negotiations Tracked shipments and trucks out on deliveries.
Enforced the on-time shipment of products to create exceptional customer experiences. Redirected shipments en route in response to customer requests. Processed driver paperwork for payroll
Established long-term customer relationships through prompt and courteous service. Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
Dispatcher
Stevens Transport - Dallas, TX
June 2006 to November 2007
Watched dispatch board and prioritized calls.
Monitored traffic and weather conditions and alerted drivers of potential issues. Evaluated and adjusted routes to achieve daily objectives. Prepared daily delivery and work schedules to maximize coverage. Responded to customer requests with information about product availability, shipping information and status updates.
Documented all changes in computer tracking system. Kept track of all personnel in the field and all completed deliveries or delays. Reported carrier-performance metrics and monthly costs reports to executive team. Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
Enforced the on-time shipment of products to create exceptional customer experiences. Established long-term customer relationships through prompt and courteous service. Education
GED in Customer service
Grand Prairie High School - Grand Prairie, TX
1987
Skills
• Account development (10+ years)
• Customer service (10+ years)
• Account Management (10+ years)
• Administrative Assistant
• Outlook
• Payroll
• Excel
• Filing
• MS Office
• Microsoft Office
• Scheduling
• Word
• Logistics
• Accounts Receivable
• Microsoft Outlook
• 10 Key Calculator
• Typing
• Microsoft Excel
• Microsoft Word
• Dispatching
• Data entry
• Accounting
• Customer service
• Payroll
• Freight
• Typing
• Front desk
• Negotiation
• Accounts receivable
• HVAC
• Dispatching
• Windows
• Data entry
• Office experience
• Clerical experience
• Transportation management
• Outbound sales
Assessments
Customer focus & orientation — Proficient
October 2021
Responding to customer situations with sensitivity Full results: Proficient
Scheduling — Proficient
January 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Sales fit — Proficient
October 2021
Measures the traits that are important for success in sales positions Full results: Proficient
Attention to detail — Proficient
October 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer service — Proficient
January 2024
Identifying and resolving common customer issues
Full results: Proficient
Administrative assistant/receptionist — Completed
January 2024
Using basic scheduling and organizational skills in an office setting Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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