QA Engineer Business Analyst

SOPHIA AYODELE

Business Analyst/ QA Engineer

Dallas, TX • ******.********@*****.*** • 469-***-****

PROFESSIONAL SUMMARY

I am a Business Analyst/QA Engineer with over 6 years of experience in software quality assurance, business analysis, and customer service. Expert Knowledge and experience with Xcode, SQL Server, Excel, Power Bi, Google Suite, ChatGPT and MS Project, with strengths in time management, problem-solving, team collaboration, multi-tasking, data analysis and excellent written and verbal communication. Expert at bridging virtual communication gaps between remote technical and business teams, ensuring seamless project execution and alignment with strategic objectives in a distributed work environment.

EXPERIENCE

QA ENGINEER / BUSINESS ANALYSTJun 2021 - Present

Valero EnergyRemote, Texas

Experience collecting and documenting business/application requirements using Agile/Scrum methodology while ensuring clear communication

Applied quantitative analysis and data visualization to deliver captivating presentations, resulting in a 30% increase in stakeholder satisfaction.

Develop and execute test cases, identifying defects early to maintain high software quality.

Collaborate with developers to address technical challenges and enhance QA processes.

Participate in daily stand-ups and sprint planning, focusing on continuous improvement and quality.

QA ENGINEER/CUSTOMER SUPPORT ADMIN Oct 2018 - May 2021

Sorcetek Technology Group Remote, Texas

Executed black-box, functional, UI, smoke, and regression testing to ensure high-quality software releases.

Identified, documented, and tracked software defects using Jira, working closely with development teams to prioritize and resolve issues.

Collaborated with cross-functional teams to define and implement test plans, ensuring coverage of both functional and edge cases.

Suggested and tested product enhancements based on customer feedback, leading to a 10% increase in satisfaction.

Created and maintained detailed test cases, test scripts, and knowledge base articles to support ongoing QA efforts.

Collaborated with remote teams via Microsoft Teams and Zoom to resolve complex inquiries, ensuring timely and satisfactory resolutions.

Provided technical support and troubleshooting, leveraging QA insights to improve customer experience and reduce bug recurrence.

CUSTOMER SUPPORT REPRESENTATIVEMar 2017 - Aug 2018

RB Health Partners Dallas, Texas

Handled customer requests via phone, email, and chat, ensuring positive experiences at every touchpoint.

Processed orders, managed returns, and resolved complaints swiftly, enhancing customer satisfaction.

Supported new process implementation, improving response times and reducing issue resolution duration.

Streamlined service processes, cutting average response time and boosting client satisfaction rates.

Worked closely with cross-functional teams to implement improved customer support strategies, fostering a more cohesive service environment.

SKILLS

Tableau, Power BI, R, Python, Excel, Salesforce, HubSpot, MySQL, PostgreSQL, SQL Server, Windows, MacOS, ChromeOS, Jira, Confluence, TestRail, Appium, Postman, Charles Proxy, REST API, MS Office, MS project, ChromeDev Tools, ADS, Android Studio, BrowerStack, Xcode, GitHub, Jenkins, User Acceptance Testing, Regulatory Compliance, Slack, Zendesk.

EDUCATION

BACHELOR OF SCIENCE (B.SC.) – BIOCHEMISTRY

University of LagosNigeria

MASTER OF BUSINESS ADMINISTRATION (M.B.A.) - INTERNATIONAL BUSINESS

University of EssexUnited Kingdom

CERTIFICATION

CERTIFIED SCRUM MASTER

Scrum Alliance

SAFE 6.0

Scaled Agile Framework

SOFTWARE QA ENGINEER

Careerist

REFERENCE

Available upon request

Contact this candidate