Customer Service, Inside Sales, Production Managements

Page*!

Robert Hummelberg

** ********** ***. **********, ** 224-***-****

***************@*****.***

www.linkedin.com/in/roberthummelberg

Summary

An experienced Production/Product Manager having extensive Production management, Project Management, Inside Sales/Customer Service and Engineering experience. My background with managing teams and processes while exceeding expectations is measurable and sustainable. Experience

Manager, Acoustic Solutions (Zintra) MDC Interior Solutions June 2021 – July 2023

Reporting to the Manager, Operation

Direct and coordinate customer service/project management activities as it relates to the company’s custom designed architectural solutions.

Manage, develop, and lead a group of seven Project Coordinators using mentoring skills towards error reduction, increased efficiency and proficiency and communication skills when working with internal and external customers.

Use leadership skills to manage and oversee workflow and process of specialized support staff that prioritizes, tracks, handles, and maintains records of the materials, costs, and time schedules of multiple projects Consulted with clients, regional sales managers and sales representatives and suppliers to evaluate individual project needs.

Maintain constant customer focus with a vision to continually improve the overall customer experience, workflow, and service excellence.

Managed expedite requests as appropriate through multi-tasking, and analytical reviews for complex customer needs.

Production Manager - FC Lighting

July 2019 - February 2021

Reporting to the COO

Through a two-month Kaizen process, reduced sales order OTD by working cross functionally with Purchasing, Production and Customer Service teams.

Managed and evaluated machine resources to ensure productivity and minimal downtime.

Oversaw a workforce of 20+ employees in the Production and metal Fabrication departments.

Create schedules for employees to ensure optimum staffing levels.

Communicated cross functionally with Customer Service, Sales, Procurement, and IT departments including problems or obstacles to senior management.

Control of expenses and increased productivity across all product lines

Ensure all employees follow industry standard health and safety guidelines. Page2!

Set ambitious production goals and communicate them to key personnel while providing daily motivation, support, and guidance to all employees.

Through a three-month Kaizen process, established workflow policies enhancing speed and efficiency without compromising product safety or integrity.

Through a two-month Kaizen process, enhanced RMA process capturing product issues data working alongside with Engineering for design updates. Inside Sales Manager - PureEdge Lighting

November 2017 - July 2019

Reporting the VP Sales Operations

Manage Inside Sales team for processing pricing requests, product specification and application support.

Create and monitor Inside Sales team KPI’s.

Negotiate and maintain customer discount structure.

Communicate with and work alongside of design engineering team for custom product and layout needs of the customer.

Analyze sales team performance and establish achievable goals.

Generate and support business processes and procedures toward continuous improvements.

Through 4-month Kaizen process, collaborated with team to systemically create accurate BOM configurations based off input during order entry. Field Service Engineer - Thomas Research Products

June 2015 - July 2017

Reporting to Director of Program Management

Managed local contracting services that provided labor for product replacements for field issue resolution.

Made job site visits for field product support involving local contractors, end users and OEM manufacturers.

Product management of new and existing products.

Traveled to customer sites for lighting control system commissioning, site support and product recommendations.

Created and supported alternate sales channel through Digi-Key and amazon.com on-line sites more than $1mil. using forecasting and pricing levels. Director, Inside Sales – ConTech Lighting

February 2013 – September 2013 Reporting

to the CFO:

Managed inside commercial and national account sales staff.

Quoted and negotiated special projects for national and international lighting sales agencies.

Provided technical product specification and application support to national and international lighting agencies as well as electrical contractors, lighting specifiers and designers. A team member for new product development and project management activities. Page3!

Director of Customer Service - SWITCH Lighting Company April 2012 – January 2013

Juno Lighting Group - 21 years Total Tenure

Manager, National Account Project Management

December 2010 - January 2012

Project Manager National Accounts - Juno Lighting Group January 2008 - December 2010

Manager, Applications and Design - Juno Lighting Group November 2004 - December 2008

Reporting to the Product Manager

Project Manager / Leader, Product Manager - Juno Lighting Group November 2004 - December 2008

Engineering Laboratory Supervisor - Juno Lighting Group November 1999 - December 2004

Engineering Agency Compliance Supervisor - Juno Lighting Group November 1999 - November 2004

Engineering Systems Coordinator/Data Entry Supervisor - Juno Lighting Group November 1993 - November 2004

Design Draftsperson - Juno Lighting Group

June 1991 - November 1993

Skills

ERP Systems (SyteLine, BaaN, IQMS, SAP, EPICOR 9, EPICOR 10)

AutoCAD, AutoCAD LT, TrueView

Above average Microsoft Windows Applications (Word, Excel, Power Point, Access, Project) Education

Illinois Technical College

Associates, Science

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