Customer Service Excellence

Shatera Somerset – **** Courtney Dr Apt N* Forest Park Ga 30297 Primary: 305-***-****

***********@*****.***

Objective

Able to deliver world class service and build satisfaction and loyalty. Possesses a strong work ethic and personal commitment to customer service excellence. Interact well with all personnel, exercising a high degree of professionalism, discretion and problem resolution capabilities. Detail-oriented and resourceful with a proven ability to complete tasks on time and in accordance with expectations while working in a dynamic and face paced environment. Experience

• Excellent interpersonal skills and uncommon ability to relate with and satisfy all kinds of customers. Great ability to work with others and to communicate effectively both verbally and in writing. Exceptional ability to effectively multi-task several complex assignments with tight deadlines.

• Skilled in areas of order processing, inventory control, and cashier management.

• Ability to create, compose, and edit written materials.

• Possess a strong work ethic and commitment to customer service excellence.

• Skilled in Windows; Proficient in Microsoft Suite; Internet; Type 40 wpm Employment History K-Force-(Work from home) Fema Contracted Temp- October 2021- February 2022

• Disaster Relief Aid

• Application Assistance

• Request Inspections

• Review Case Notes

Global Payments-(Work from home) Dispute Specialist- April 2022- October 2022

• Trained to detect Fraud Activity.

• Responsible for Re-issuing Credit Card

• Banking with a variety of banks who offer Credit Card

• Reporting Fraud/Non- Fraud Transactions

• Maintain Daily Notations

G4S Secure Solutions-April 2018-January 2021

East side Medical Hospital

• Responsible for patients’ assistance with Nurses and Medical Assistants

• PBX communicator for hospital an involving Doctors

• Rover throughout the hospital in case Nurses needs assistance with patients.

• Responsible for code alerts

• Maintain daily report.

Fiserv

Training Officer/ Rover

● Perform Leadership Duties

● Train each s/o that comes on site

● Responsible for weekly quarter Training Modules

● Relieve each officer for breaks

● Labor Scheduling

● Maintain Daily Documentations

● CPR certified

● Responsible to respond to crisis alerts

● Responsible for upselling when taking inbound calls. Macy's Logistics & Operations- November 2015- September 2016 Omni Channel- Specialist

● Placing also maintaining special orders, updating and tracking purchase orders ensuring compliance requirements are met.

● Creating Sku’s, updating pricing, assigning ship dates, confirming vendor receipts, working with inventory planning team.

● Purchased orders for stock order replenishments, Monitor and maintain purchase orders, manage vendor direct tables, manage discontinued product and discounted sku’s.

● Manage requests or inquiries from business partners and vendors perform all work –related functions IQOR - March 2010-September 2014

T-mobile Customer Service Rep

● Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

● Follow up with customer call-backs

● Adhered to latest training, support standards, and procedures to continue leadership demonstration.

● Build relationships with customers to ensure that customer service expectations were exceeded.

● Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with customers

● Keeping up-to-date technically and applying new knowledge to your job. Developing specific goals and plans to prioritize, organize, and accomplish your work. FedEx –September 2013-September 2014

Driver Preloaded

Preload the trucks before the drivers Load outgoing Packages.

● Use of pilot jack Processing information Making Decisions and solving problems Knowledge of location for distributing purpose

Education

Miami Job Corps Center,

Sia Tech Programs / High School Graduate

References upon Request

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