Customer Service Sales Associate

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

Thomas McMullen

Washington, PA 15301

412-***-**** ***********@*****.***

Customer service-oriented banking professional skilled at opening and updating financial accounts. Knowledgeable about available services and always ready to provide top-notch support. Security-focused and diligent about discreetly handling personal information.

• Cash Handling • Customer Service • Sales

• Microsoft Office • NMLS #2521529

SEPTEMBER 2015-CURRENT

Relationship Banker

First National Bank of Pennsylvania Canonsburg, PA Participated in meetings to enhance knowledge of sales initiatives, bank products, operational processes, and ' customer service delivery.

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• Maintained confidentiality of customer information in accordance with privacy regulations.

• Provided financial advice to clients based on their needs and goals. NOVEMBER 2011-SEPTEMBER 2015

Sales Associate

Macy's West Mifflin, PA

• Delivered consistent service to develop customer base.

• Demonstrated selling experience in fast-paced, service-oriented retail setting.

• Created great customer experiences with personalized sales support. AUGUST 2009-NOVEMBER 2011

Clerk

Burlington Bethel Park, PA

• Assisted internal and external customers, independently handling numerous clerical tasks.

• Entered data into system, printed out requested sets and generated reports.

• Created new processes and systems for increasing customer service satisfaction. OCTOBER 2007-AUGUST 2009

Supervisor Clerk

Kuhn's Market Pittsburgh, PA

EDUCATION

LANGUAGE

• Attended and contributed to regular managerial meetings.

• Tracked employee performance to determine areas of strength and improvement.

• Evaluated staff performance, communicating feedback, and setting personal goals. JANUARY 2005-SEPTEMBER 2007

Stock Clerk

Foodland Pittsburgh, PA

• Operated warehouse equipment, forklifts and pallet jacks to move loads.

• Retained clean, neat aisles and removed debris from public areas.

• Provided excellent customer service by answering questions and providing product insights. Paralegal May 2011

Community College of Allegheny County, Pittsburgh, PA Fluent

English

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