Security Guard Customer Service

I S A I A H K O L A W O L E

Security Guard

Victoria Avenue Regina SK. ******.**********@*****.***. 236-***-****

PROFESSIONAL STATEMENT As a seasoned security professional, I have a proven track record of monitoring facility staff and visitors to ensure safety and order. My ability to quickly learn and implement new procedures and policies, even under strict guidelines, sets me apart. I possess strong listening and service skills, and I am adept in emergency response and evaluation procedures. Additionally, I hold a valid Class 5 driver's license and have a reliable vehicle for commuting. I seek a permanent, full-time security guard job opportunity to leverage my expertise and contribute to the organization's growth.

SKILLS

Crowd Control

Crime Prevention

Conflict Resolution

Customer Service

Background Investigations

Attention to details

Employee Relations

Physical Security Team Collaboration

Emergency Response

WORK EXPERIENCE

Security Assistant (PT) Oct 2023 – Present

Real District – Regina, Canada

Promptly reporting any suspicious activities, potential security threats, or safety hazards to higher authorities and actively participating in emergency responses by guiding guests to safety, administering first aid as necessary, and cooperating with law enforcement as required.

Monitoring entrances and exits involves thorough ticket inspection, ID authentication, and the use of security cameras to ensure that only authorized individuals have access to event venues.

Working collaboratively with fellow security personnel to professionally defuse conflicts and disturbances through effective communication, meditation, and resolution techniques.

Contributing to preserving orderly conduct involves patrolling the premises to uphold venue policies and promptly addressing any disorderly conduct in accordance with established security protocols.

Security Guard Jan 2019 – Jul, 2023

Salome multi-ventures – Lagos, Nigeria

Monitored and maintained security systems, including alarms, CCTV cameras, access control systems, and other related equipment.

Identified and reported security threats, unsafe conditions or hazards, and other emergencies.

Coordinated with other departments to ensure the safety and security of the facility.

Maintained accurate records of all security-related incidents and activities.

Developed and managed investigation programs, including collection and preservation of video and notes of surveillance processes and investigative interview

Security Officer Jun 2017 – Dec, 2018

Easy – Kay Intercontinental Limited – Ibadan, Nigeria

Patrolled premises regularly to maintain order and establish a security presence.

Utilized strong communication skills to professionally interact with staff, guests, vendors and law enforcement personnel.

Enforced safety regulations, policies, and procedures to ensure a safe environment. Interacted courteously with the public while maintaining order at large gatherings and events.

Secured exits and entrances at the end of operations, controlling access to the building. Assisted employees with various tasks, including lockouts, escorts, and retrieval of lost items.

Monitored security camera footage and reviewed daily reports from alarm systems

EDUCATION

Professional Diploma in Statistics Mar 2010

University of Ibadan

CERTIFICATIONS

Private Investigator and Security Guard Training Certificate Apr 2024

Commissionaires Regina, Saskatchewan

Saskatchewan Security Guard Training Certificate Apr 2024

Commissionaires Regina, Saskatchewan

Whims Jul 2023

Canada Safety Training, Langley, BC

Emergency First Aid & CPR Jul 2023

St. John Ambulance, Kamloops, BC

REFERENCES

Available on request

Contact this candidate