Customer Service Relations
Resume:
Isabella Stamness
Inver Grove Heights, MN 55077
************@*****.***
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Professional Experience:
Caribou Coffee
Barista
Inver Grove Heights, MN
February 2023-Present
Made and served specialty beverages as well as sandwiches
Inventory
Weigh beans
Assist customers with issues
Dominos
Manager
West St Paul, MN
February 2020 – Present
Successfully managed employees in a fast-paced environment with proactive communication and positive feedback.
oCoached sales associates using wide variety of training tools.
Cross-trained existing employees to maximize team agility and performance.
oScheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory, as well as providing a safe platform to mediate concerns.
Promoted team collaboration, performance, and efficiency by focusing on mutual success.
Resolved staff member conflicts
Kept detailed records of daily progress to identify and correct areas needing improvement.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Applied customer feedback to develop process improvements and support long-term business needs.
oOnboarded new employees with training and new hire documentation.
oSet effective store schedules based on customer levels, employee experience, and service requirements.
oReviewed performance data to monitor and measure productivity, goal progress and activity levels.
Managed store opening and closing procedures.
Introduced new methods, practices and systems to reduce turnaround time.
Developed and maintained relationships with customers and suppliers through account development.
Hy-Vee
Customer Service
Eagan, MN
April 2019-September 2019
Maintained customer satisfaction with quick and professional handling of product returns.
Provided assistance in resolving complex problems.
Redeemed coupons to discount purchases.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Learned duties for various positions and provided backup at key times.
Skills:
Staff Management Training Policies & Procedures
Improvement Initiatives Scheduling Sales & Marketing
Creative Merchandising
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