Service Agent Customer
Resume:
Hippolyto Setodji
****.******@*****.***
SUMMARY
1) Delta Customer Experience Specialist
2) Delta Cargo Customer Service Agent
3) Part Time Passenger Service Agent
PROFESSIONAL EXPERIENCE
Delta Customer Experience Specialist Work from Home. MSP, MN. April 2018 to Present
● Connected with customers via phone and created an experience where customers know they have been heard and understood and felt valued and important.
● Listened effectively and quickly identify and own customer issues, making quality decisions.
● Multitasked and interacted with a globally diverse group of customers and colleagues.
● Sold a range of travel related services, including car rental, hotel and credit card vendor partner products and actively searched for solutions to problems.
● Demonstrated strong verbal and written communication skill, a professional attitude, excellent dependability, the ability to handle stressful situations.
● Possess strong computer skills, flexibility in a fast-paced environment.
● Helped book, adjust, and/or cancel flights for customers. Offered promotional deals, rates, reservations, policies
● Understood and adhere to all Delta and U.S Department of Transportation (DOT) compliance requirements
Delta Cargo Customer Service Agent MSP, MN. November 2017 to April 2018
● Performed a variety of duties according to the functional work area.
● Lifted, loaded, unloaded and transported cargo mail to aircraft.
● Operated ground support equipment such as tugs, forklifts
Passenger Service Agent March 2016 to November 2017
DGS-Delta, MSP MN
● Completed activities, associated paperwork and computer entries related to boarding and deplaning passengers.
● Completed activities, associated paperwork and/or computer entries related to boarding and/or deplaning passengers.
● Keyed passenger information into the ticketing reservation system.
● Assisted passengers with reservations, ticketing, and adjustments to itinerary.
● Greeted passengers and provides necessary travel and gate information.
● Kept passengers informed and made announcements to ensure important information is communicated about their itineraries, flights and luggage.
● Coordinated with internal resources to ensure passenger information is processed and flights are dispatched on time.
● Accepted passenger luggage and created and affixed bag labels to ensure proper delivery.
EDUCATION
University of Benin, Togo (West Africa): Bachelor of Arts, Sociology: November 1991 - August 1995
LANGUAGE
Fluency in English: verbal and written.
Fluency in French: verbal and written
OTHER QUALIFICATIONS
Knowledge of Microsoft Office Program (MS Word, Excel, MS Outlook, and PowerPoint)
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