Behavioral Health Front Desk
Resume:
Karen Marshall
Karen Marshall-Ellis 443-***-**** ******************@*****.***
Windsor Mill, MD 21244 ***************************@***********.***
Several years experience with substance abuse mental and behavioral health. Strong documentation Skills familiar with EMR demographics case notes treatment plans facilitating groups one-on-one therapy. Desiring to obtain a position with a reputable company with the ability to grow. My caseload as a Recovery Coach had a great success rate over 50% of my clients completed their goals and moved into the community. With my continued support, those in the community lived productively progressing well.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Package Handler
UPS - Halethorpe, MD
September 2022 to October 2023
Sorting, Scanning, loading and unload packages for delivery
Caregiver
October 2019 to October 2022
I took time off to care for my mom who suddenly became ill. I also utilized my time with taking a class online.
Front Desk Clerk ROADWAY INN - Baltimore, MD April 2022 to September 2022
Checking guests in and out, assigning rooms making keys for the guest rooms monitoring the facility, and ensuring the guest's and employees' safety. Collecting payments for the cost f the room and making deposits after reaching the number of deposits.
Resident Assistant/ Senior Office Assistant Passionate Hands Transitional Housing - Baltimore, MD September 2018 to October 2019
Monitor client's documenting activities monitoring medications.
Answering phone meeting minutes scheduling appointments employees scheduling timesheets and other responsibilities for the office.
Recovery Coach
Mosaic Community Services - Lutherville-Timonium, MD February 2013 to March 2016
Met with clients bi-weekly Case notes Documentation
Met with BMHS quarterly
Created and maintained spreadsheets Budget for the fiscal year Demographics
EMR
Oversee all PRP and RRP programs in Baltimore City
Moving Clients into the community from Programs through COD Grant. Transport when needed
Referrals into treatment
Met with probation officers when necessary Advocate for Court appearance
Education
Bachelor's degree pending in Health and Human Services
UAGC - Baltimore, MD January 2023 to Present
Intermediate School Education in Human Services Addictions Counseling
Community College of Baltimore County - Catonsville, MD January 2009 to May 2010
Skills
• Addiction Counseling (5 years)
• Individual / Group Counseling (5 years)
• Crisis Intervention (5 years)
• Case Management (5 years)
• Behavioral Therapy (4 years)
• Motivational Interviewing
• Behavioral Health (5 years)
• Child & Family Counseling (4 years)
• Cognitive Behavioral Therapy (4 years)
• Group Therapy (5 years)
• Conflict Management (5 years)
• Crisis Management (6 years)
• Program Development (6 years)
• Mental Health Counseling (5 years)
• Behavior Management (6 years)
• Meeting Facilitation (5 years)
• Administrative Experience (3 years)
• Management
• Supervising Experience (3 years)
• Program Management
• Front desk (2 years)
• Leadership (5 years)
• Negotiation (5 years)
• Analytics
• Social Work
• Applied Behavior Analysis
• Medication Administration (3 years)
• Presentation Skills (5 years)
• Intake Experience (6 years)
• Document management (5 years)
• Research
• Autism Experience
• Vital signs
• Senior care
• Assisted living
• First aid (9 years)
• Special Education
• Tutoring
• 10 key typing (4 years)
• Front desk
• Conflict management
• Documentation review
• Presentation skills
• Driving
• Crisis intervention
• Writing skills
• Meeting facilitation
• Document management
• Crisis management
• Leadership
• EMR systems
• Negotiation
• Project management
• Personal care home
• Working with people with disabilities
• Patient care
• Dementia care
• Supervising experience
• Medical terminology
• Behavioral therapy
• Child & family counseling
• Organizational skills
• Customer service
• Working with people with developmental disabilities
• Communication skills
• Curriculum development
• Program management
• Data collection
• Microsoft Office
• Time management
• Management
• Intake
• Patient assessment
• Phone etiquette
• Motivational interviewing
• Computer skills
• Mental health counseling
• English
• Resident's rights
• Medication administration
• Cleaning
• Social work
• Mentoring
• Cooccurring disorders
• Working with people with autism
• Caregiving
• Medical documentation
• Childcare
• Technical writing
• Critical thinking
• HIPAA
• Research
• SSRS
• Special education
• Data management
• Microsoft Excel
• Typing
• Care plans
Languages
• English - Expert
Certifications and Licenses
Adult and Pediatric First Aid/CPR/AED
November 2019 to November 2022
First Aid and CPR certification through AED
CPR Certification
April 2019 to April 2022
CPI Certification
April 2011 to April 2012
Driver's License
December 2022 to December 2030
First Aid Certification
April 2019 to Present
Additional Information
I have some Supervisor experience while employed at Mountain Manor Treatment Center
Contact this candidate