Customer Service Specialist

Shawna L Abraham

*** ******* ****

Hurst, TX ****3

214-***-****(cell)

OBJECTIVE: To obtain an advanced position in a highly motivated organization with hope of leveraging my computer and customer service skills for maintaining a strong relationship within the company and working to create and expand my knowledge and abilities.

SKILLS: Outstanding communication and customer oriented skills with ability to multi-task, works well in a stressful environment, organized, works well independently as well as the ability to be a great team player.

Experience To Date:

10/2021-04/2024

J.P. Morgan Chase

Transaction Specialist II

Mail Extraction: Certified

•Check my email for system updates / Receive updates from my floor lead.

•Q.C. all work received from the floor lead. (Tray Sort)

•Input the lockbox number into the RemitOne program to insure 100% profiency in every batch.

•Read the MOI for any specifications the client may have to their account.

•Fill out all B.H.T.'s

•Complete a multi-point inspection of all material to insure completeness and accuracy.

•Research my SOPs when encountering non-routine material.

•Ensure all bank guidelines and regulations are being demonstrated and upheld to the best of my ability while effectively utilizing my team work behaviors.

CAP Room

•Pick up all completed bundles from all floor extractors.

•Separate all bundles by batch mode and zone to prioritize the earlier zones.

•Assign all work to a physical tray.

•Scan all work into the truncation program while ensuring the digital and physical locations are matching.

•Scan in floor batches on the IBML, E-Series and 150 machines.

Floor OPEX Truncation

•Pick up all completed bundles from the OPEX extractors.

•Ensure all Non-Healthcare and Healthcare batches are truncated in their respective areas and NEVER combined together.

•Scan all batches in the QuickStat program to ensure all the batch are ready for truncation.

•Assign all batches to a physical tray.

•Scan all work into the truncation program while ensuring the digital and physical locations are matching

•Take all physical trays and store them in the correct location in the CAP Room.

•Correctly jog and run all work through the envelope opener. Always check with the lead for them to opened from the top or bottom.

•Refill all Batch Headers when needed.

•Identify gaps in the process and escalate to management with suggestions to resolve the gap.

Training New Hires

•I trained new hires for the CAP Room truncation role and all the details that pertain to that role.

•They responded very well and picked up everything I showed them quickly. They thank me all the time and tell everybody how well I trained them.

Mail Room

•Received mail from mail drop.

•Condense and QC mail.

•Set up and operate the APEX and Mail Matrix machines.

•Pull mail from bins into trays / make tags for trays.

•Look up work on through the hand-sort tool.

•Scan in couriers into REX / make copies of couriers.

•QC and bundle yellow-tag work.

•Complete closed account work / sleeve and bag closed accounts / complete paperwork for the post office.

•Daily truncation discard.

•Complete accurate tray count at pass downs.

•Create labels for work rejected from machines / put labels on envelopes.

•Deliver completed mail to correct areas / have leads sign tracker that they received mail.

•Identify gaps in the process and escalate to management with suggestions to resolve the gap.

•Run Smart Remit work, create labels, and deliver to floor.

•I also train all new hires.

Rejects Team

•I pull work that the system rejected to be inputted into the system.

12/2020-10/2021

Kofile Technologies Inc

Lead Imaging Technician/Assistant Supervisor

•Received passdown information from the previous shift supervisors/lead as well as answer all e-mails.

•Instructed teammates on what the priority/job function would be for that day.

•Answered all questions and insured everybody had the proper supplies needed to complete their job.

•Worked on high profile projects.

•Insured all digital images matched the physical documents we received.

•Data Entry.

•Q.C.'d all records.

•Made corrections for better image quality on Microsoft Software.

•Scanning county records on various machines. (OPEX and company spacific)

•Cleaned and maintained machines.

•Audited all work completed from that current day.

•I truncated all work completed for my shift.

Training New Hires

•I trained all new hires on how to Scan/Validate/Quality Control/Audit.

•All employs I trained were very successful in the roles.

08/2020-11/2020

United States Postal Service

City Carrier Assistant

•Received, sorted and cased mail and packages.

•Loaded/unloaded mail and packages into vehicle.

•Delivered mail and packages in a timely manner.

08/2017-02/2018

Maximus Inc.

Data Entry Specialist

•Receive digital copies of applications and supporting documents.

•Categorized the documents into different categories.

•Manually entered information from one document onto another document.

01/2013-03/2015

U.S. Security Associates Inc.

Security Officer

•Greeted client employees and vendors to ensure a smooth work environment.

•Managed employee complaints in regards to vendors and contractors.

•Prepared paperwork and morning work plans for the day shifts.

•In charge of truck schedules and tracking devices on the trucks.

08/2011-08/2012

Statewide Patrol

Administrative Assistant/Guard/Field Supervisor

Commissioned Security Officer

•Responsible for day to day operations by coordinating the actions and movements of

30 officers, ranging between standing guards and vehicle patrols.

•Receive and manage disturbance complaints between the 80-100 properties under my

supervision.

•Ensuring the fleet of company vehicles are checked daily and pass the company

5 point inspection.

•Everyday training of new officers and ensuring officers are kept up to date on

any new policy changes or clients requests.

•Nightly sweeps of vehicle patrol of sections of the DFW metroplex to deter any

criminal activities; while maintaining vigilance for the clients properties

and belongings.

03/2011-05/2011

Guardsmark Security LLC

Security Guard

•Greeted client employees and vendors to ensure a smooth work environment.

•Managed employee complaints in regards to vendors.

•Nightly runs to the Dallas and Fort Worth post offices.

•Prepared paperwork and morning work plans for the day shifts.

08/2010-03/2011

U.S. Security Associates Inc.

Security Guard

•Acted as the on-call roving officer to be available at all times.

•Monitored multiple properties to deter criminal activities.

•Vehicle patrols to standing guard locations.

•Responsibilities included staggered property checks to customer service

for the clients.

08/2010-08/2010

Walmart SuperCenter

Sales Associate

•Assisted customers to solve any questions and needs.

•Stocked goods throughout the store to maintain levels to store standards.

•I kept my work area clean through diligent inspections.

•Managed pet information and aquatic animal/equipment sales.

02/2006-04/2006

Burger Street

Cashier

•Managed monetary responsibilities for the front counter and drive through.

•Prepared and served all food and drink orders.

•Daily cleaning and sterilization of the work area to company standards.

Education:

2010 High School, Winfree Academy Charter Schools, Irving, TX

Skills

I am proficient in Microsoft Word, Excel, and PowerPoint.

My average WPM is 45.

Excellent professional recommendations available upon request.

Contact this candidate