Customer Service Representative
Resume:
Luis A. Seda
Jacksonville, Florida 32207
Objective:
My goal is to bring my skills to a company where both the company and I can both work towards a harmonious resolution to achieve a successful outcome in any endeavors we partake upon.
ΕΜΡLΟΥΜΕΝΤ:
2024- Citi
I work from home as a Customer Service Representative Remote. I answer calls from our credit card customers regarding making a payment or offering credit line increase. Also provide balance transfers and send out new cars due to lost or fraud
2022- Bell’s Auto Repair
My duties are opening up the shop, greeting customer and write up repair orders and provide cost of repairs from owners predetermined rates of repair. Submit payments to various automobile repair insurance for payment also submit payment thru credit card system.
2017-2022 Allstate Benefits
I would log in to the computer at home (REMOTELY) and start taking calls from policyholders regarding their claims from their life insurance or their accident policy. I would fax or email their claim forms and assist with filling it out. I also sent out requests for missing payments and requested surrender or cash out on the life policies.
2014-2017 JZI Transportation
My employer flies me out of town and I bring back vehicles to the purchaser. It may be a truck or car… If it's a two day trip...he pays for the hotel room.
I am issued a cash and credit card for fuel.
2003-2014 ΒΑΝΚ OF ΑΜΕRΙCΑ
My title is customer service and sales agent (CCRD) in the mortgage department. I am in an incoming call center environment handling customer mortgage needs. I accept their payments and if they need to apply extra payments towards the principal or escrow I assist them with that as well. I help with updating the insurance information by calling various insurance agencies. I will break down the escrow information so that the customer can understand what is going on with the insurance and their taxes. Customers may call for certain documents we will fax it to them if there is a correction to be made we will open a case. Customers needing modification or loan forbearance are transferred to the appropriate department to get these issues taken care of in a timely manner. We sell products to our customer.
I have been with Bank of America for over seven years. I started in the online banking assisting customer with their ids', (Pass codes’) and troubleshooting issues. Afterwards worked in the customer service environment utilizing several systems such as: BOSS, LEAN, COIN and other verifying systems in order to verify the customer's identification. I assisted customers with their accounts, waived fees, transferred funds and provided documents for them. I was later trained in the fulfillment department. This department was responsible for setting up new accounts. We would verify information about our customer using a system called (ACCURINT) this system would give us the latest information about our customer.
2002-2003 BLANKENSHIP AERO
I opened and managed a company branch in Jacksonville, Florida for Blankenship Aero out of Grand Prairie, Texas. My duties were to go to all of the car dealerships and sell car products and set up dates to install the product. I was on salary plus commission per each unit I sold. I flew into Texas for training which lasted 4 weeks involving installation and selling techniques. I would have to keep in touch with my area supervisor out of Texas with reported sales and cost.
1997-2002 CΑSΗ ΑΜΕRICA ΡΑWN
My duties were to open the store with the manager as I was being trained for the position of Assistant Manager. I would then set up the jewelry display. We then began making loans on the products and also process payday loans with their
checking account I would verify banking information and risk before processing the loan. We sold items and also purchased items for the store.
ΕDUCΑΤΙΟΝ:
FLORIDA COMMUNITY COLLEGE OF JACKSONVILLE: A.A.
JONES COLLEGE: A.A.S. Computer Programming and Business
SKILLS:
Speak Spanish as a second language. Work experience with Microsoft Word and Works. I have a thorough knowledge of computer and internet usage.
Contact this candidate