Customer Service Pharmacy Technician
Resume:
Matasha Marshall
London, KY *****
****************@*****.***
• Distinguished with extensive customer service skills. Able to effectively communicate with customers and develop strong business relationships.
• Energetic receptionist working in the medical field for 5 years with outstanding people skills. Other strengths include distinguished computer skills, exceptional people skills, extremely fast learner and always willing to learn new skills. Seeking a new position to utilize these abilities. Authorized to work in the US for any employer
Work Experience
PHARMACY TECHNICIAN
CORNERSTONE CARE/EXPRESS CARE PHARMACY - London, KY March 2021 to Present
1.
• Accepted and processed customer payments in cash, credit cards and checks, checking for validity
• Acknowledged customer issues and resolved their problems quickly and efficiently.
• Assisted clients in understanding their available options and helped them select the right service plans for their needs.
• Collaborated with upper management to plan, develop, and implement new ideas for better service to our customers.
• Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them.
• Effectively communicated with employees and upper management to ensure complete care of customers.
• Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone, and setting appointments.
• Greeted customers and offered them assistance where possible. Good Heart Corp - London, KY
October 2013 to August 2016
• Accepted and processed customer payments in cash, credit cards, and checks, checking for validity.
• Acknowledged customers issues and resolved their problems quickly and efficiently.
• Assisted clients in understanding their available options and helped them select the right service plans for their needs.
• Collaborated with office management to plan, develop and implement new ideas for better service to our customers
• Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them.
• Effectively communicated with other employes and upper management to ensure complete care of customers
• Fulfilled administrative duties, including: completing and filing paperwork, directing a multiline phone, and setting appointments
• Greeted customers and offered them assistance where possible. Customer Service Representative
SENTURE LLC
October 2010 to January 2011
• Educated customers about product options to exceed their experience
• Interacted with customers to determine purchasing needs, directed them to appropriate items, and recommended additional products and services.
Education
High school diploma
Skills
• TYPING
• Customer Service (10+ years)
• Multi-line Phone Systems
• Clerical Experience
• Office Management
• Medical Terminology
• Multi-line Phone Systems
• Medical Office Experience
• Multi-line Phone Systems
• EMR Systems
• Microsoft Outlook
• Insurance Verification
• Pharmacy Technician Experience
• Medical Records
• Computer Skills
• Patient Care
• Sales
• Word processing
• English
• Medical Billing
• HIPAA
• Medical Scheduling
• Medical Coding
• Microsoft Excel
• Microsoft Word
• Anatomy Knowledge
• Triage
• Communication skills
• Windows
• Organizational skills
Certifications and Licenses
Pharmacy Technician Certification
Pharmacy Technician License
Pharmacy Intern License
Assessments
Working with MS Word documents (intermediate) — Familiar September 2020
Intermediate Word techniques, including the use of formatting, Track Changes, and Comments. Full results: Familiar
Call center customer service — Proficient
September 2020
Applying customer service skills in a call center setting Full results: Proficient
Administrative assistant/receptionist — Completed
November 2021
Using basic scheduling and organizational skills in an office setting Full results: Completed
Scheduling — Familiar
October 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Familiar
Customer service — Highly Proficient
September 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Customer focus & orientation — Familiar
November 2021
Responding to customer situations with sensitivity Full results: Familiar
Electronic health records: Best practices — Familiar September 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
• Attention to detail
• Communications
• Client and vendor relations
• Excellent communication abilities
• Dependable
• Distinguished typing and computer skills
Contact this candidate