Human Resources Resource

Donna James

P.O. Box *****

Odessa, Texas *****

*****@*****.*** 432-***-**** (C)

Successful career with demonstrated achievements in Human Resources and Administrative operations. Expertise in strategic planning and human resource development merges with strong technical qualifications to consistently contribute to Agency growth, and productivity. Committed team player recognized for professionalism, integrity, and visionary leadership. Pursuing SPHR certification; member of the local SHRM chapter and National Society of Human Resource Management.

Human Resource Technical Knowledge, Strengths & Skills:

Comprehensive human resource and management experience including all phases of EEOC, Workers Compensation, COBRA, HIPPA, Employee Relations, FLSA, FMLA, Flexible Spending Accounts, DEI, Change Management, Benefits, Staffing, HRIS, Budgeting, Talent Management, Training and Employee Engagement.

Operations experience in performance management, employee compensation and benefits, development and interpretation of policies and procedures, EEOC compliance, cultural diversity, analyzing job requirements and developing job descriptions.

Remarkable management and supervisory skills with proven ability to coordinate multifaceted activities, determine and analyze problems, and implement corrective actions.

Detail oriented and resourceful in the completion of projects with the ability to multitask effectively and to work in a fast-paced environment meeting strict deadlines.

Excellent interpersonal and communication skills, confident and poised in interactions with individuals at all levels and committed to the provision of exemplary customer service.

Professional Experience:

My Community Credit Union Jan. 2019 – Present

SVP of Human Resources

Responsible for the development and delivery of human resources initiatives to include payroll, benefits, talent management, compensation plans, employee engagement, federal and state law compliance, rewards and recognition, leadership development, HRIS systems. Responsibilities include all facets of human resources, management and leadership.

CSI/TETRA Technologies Aug. 2014 – March 2019

Global Human Resources

Responsible for the administration of human resources in North America, South America and Australia. North America facilities are located throughout the US, Canada and Mexico, and South America in Argentina. Responsibilities include all facets of human resources, management and leadership. Provide HR for manufacturing and field locations including remote, regional and corporate locations.

Weatherford International June 2013 – Aug. 2014

Area Human Resources

Responsible for the administration of human resources for facilities located throughout West Texas and New Mexico. Responsibilities include all facets of human resources, management and leadership.

Halliburton Energy Services/Sr. HR Generalist Nov. 2012 – June 2013

Responsible for the administration of human resources for facilities located throughout West Texas and New Mexico.

Energy Transfer/Southern Union Gas/HR Manager Jan. 2012 – Oct. 2012

Responsible for the administration of human resources for 16 facilities located throughout West Texas and New Mexico.

Ultra Premium Oilfield Services/TMK August 2007 – Dec. 2011

Human Resource Manager

Transitioned 40 year family owned business into multi-international corp. with global marketing.

Reduced unemployment claim losses of 90% to less than 3% through the introduction of progressive disciplinary system, policies and the implementation of hair drug testing.

Maintained a positive working environment over a two-year period during which our business went through five (5) mergers and/or acquisitions. Efforts produced zero reduction of management and minimal loss of hourly workforce.

Donna James Resume: Page Two

*****@*****.*** 432-***-**** (C)

Developed, implemented and managed Human Resources and Recruiting for four facilities located in Odessa, and Houston, TX, Oklahoma, and Ohio. HR start up at new facilities in Houston and Ohio

Developed and implemented salary structure, hourly performance evaluation review process, monthly production bonuses, referral bonuses, and pay for performance plan.

Supervise seven direct reports in the administration of human resource policies and procedures.

Created job descriptions, interview process, and employee development.

Managed: salary administration, HR policies/procedures, employee relations, and performance review, employee assistance, online benefits program including leaves, flexible spending, self-service modules, incentive plan and coordinated management development.

Satisfied all facility staffing requirements through strategic business forecasting, and planning.

Telvista May 2005 – August 2007

Human Resource Manager

Developed, implemented and managed HR and Recruiting structure for a contact center with up to 500 employees.

Partnered with Operation to reduce attrition from 22% to 10%. Talent keeper Coach.

Managed all facets of recruiting - hired 1200 in a one-year period in a 2% unemployment market.

Supervised staff of ten direct reports in administering human resource policies and procedures.

Reduced unemployment claims by 75% with 2 losses in a one-year period.

Managed online benefits program including leaves, flexible spending, and self-service modules.

Satisfied all facility staffing requirements through strategic business forecasting, and planning.

Managed facility human resources incentive plan and coordinated management development.

Managed: salary administration, employee relations, performance review, employee assistance, and benefit programs.

Reeves County Detention Center/GEO May 2003 – April 2005

Human Resource Director/Human Resource Manager

Developed, implemented and managed HR and Training infrastructure for prison facility with up to 500 employees.

Supervised staff of nine direct reports in the administration of human resource and training policy and procedures.

Developed policy and procedures, job descriptions and employee performance evaluation program.

Managed all employee compensation and benefit plans. Developed wellness programs.

Monitored Human Resources programs to ensure effectiveness and compliance with state and federal regulations.

Administered salary and wage compensation in accordance with Department of Labor requirements for federal prisons.

Bi-weekly meetings with County Commissioners on compensation and benefits, salary structure and other related human resources programs during commissioner’s court.

Texas Department of Criminal Justice Dec. 1994 - May 2003

Program Administrator I – Ombudsman 2001-2003/Human Resource Specialist 1994-2001

Collected and analyzed documents and records for response to complaints and inquiries from general public and legislative members through complex mediation and investigative work.

Served as a liaison and advisor for the Division Director regarding unit/facility discrepancies. Providing exemplary customer service through improved service levels and effective communication.

Responsible for division level Human Resource matters for 9,000+ State Jail employees, to include disciplinary, grievance, employee benefits, and EEO issues.

Opened new facilities and assisted with the transitioning of existing facility back to TDCJ from contracting company. Also conducted unit level operational reviews and audits.

Managed all aspect of Human Resources, including selections, payroll, employee benefits, new hire orientation, In-Service, performance evaluations, recruiting, and ensuring the enforcement of policies and procedures and monitored Human Resource programs to insure effectiveness and compliance with state and federal rules and regulations.

Performed supervisory duties, scheduling work assignments, training, performance rating, and staff development. Also developed and implemented corrective plans and programs.

Computer Skills:

Proficient in the use of Microsoft Office including MS Word, MS Excel, MS Power Point, ADP and MS Access.

References:

Available upon request.

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