Health Care Customer Service
Resume:
Meghan Robinson
******.*.********@*****.***
**** ******** ***, *******, **
Summary
Highly detail oriented, organized, innovative and enthusiastic. An expert in communication, collaboration and negotiations skills. A very strong work ethic as seen by successfully raising and homeschooling 3 children, she promptly became a department manager for Walmart. She can work alone and is also able to excel in team environments. She is professional, personable, and energetic. She is great at establishing excellent customer rapport and performing as an effective member of a team. She recognizes the importance of customer service and quality and is eager to quickly fit in and be a part of a new team. Proficient in Microsoft Office products, such as Word, Excel, and PowerPoint.
Experience
Gainwell Technologies (Oklahoma Health Care Authority) Oklahoma City, OK
Workflow Eligibility Helpdesk 09/2023 - Present
-Connected to VPN to ensure sure access to OHCA’s network.
-Process eligibility requests for Oklahoma residents to receive State funded health care.
-Update and maintain financial, health and other demographic records for each customer in the OHCA database.
-Answer telephones and respond to customer questions and record call details on account history record with results of the inquiry.
-Initiate, research, and respond to appropriate parties with required confirmation in a timely manner.
-Interface & collaborate with team members, management, and customers to resolve any customer service issues.
United Parcel Service Oklahoma City, OK
Package Handler/Sorter/Consolidator 08/2021 – 09/2023
-Promoted to end of shift consolidator. This consists of collecting the mis-sorted packages from the shift for the entire warehouse and re-sorting them to get to their proper destination.
-Part of a team of over 25 sorters. Organize and sort packages of various sizes, shapes, origins, and destinations.
-Memorized over 80 zip codes to sort packages to the proper conveyor belt, which, in turn, routes the package to the proper destination.
-Manage a very high speed and high-pressure environment and personnel to ensure proper distribution of goods received and shipped.
-Maintain calm demeanor while multi-tasking multiple personnel and equipment challenges to be successful.
Walmart Choctaw, OK
Department Manager 08/2017 – 08/2020
-Managed and organized the dairy department and team schedules.
-Established floor plans and ensured products were properly stocked.
-Ensured product availability in the dairy department.
-Ensured clear lines of communication between the customer, team members, and store managers.
-Developed plans to ensure products were displayed in a fashion consistent with company requirements.
-Managed inventory and ordering products from vendors.
-Communicated awards, recognitions, coaching sessions, and/or recommendations for improvement to team members.
-Transferred necessary business plans and/or issues to higher management as required.
Robinson Household Guthrie, OK
Homeschool teacher/mother 12/2003 - Present.
-Worked with the Maryland board of education to get her children transferred out of the public school system and into a Maryland homeschool COOP.
-Organized the curriculum necessary for her children to learn and thrive.
-Organized the Physical Education gathering for the local COOP, tested other children in the COOP to ensure they were receiving proper education.
-Organized field trips for the local COOP to teach various “real-world” scenarios.
-Graded, tracked, and recorded schoolwork to document learning history and progress.
-Organized with the Virginia school board of education to ensure she followed the proper state requirements for homeschooling.
-Administered State required testing and performed any necessary adjustments as asked by the state.
-Organized with the Oklahoma board of education to ensure proper guidelines and requirements for that state were met as well.
-Use MS Word, Excel, and PowerPoint to track grades and lessons and to create certain documents to aid in teaching certain curriculum.
-Also utilize web-based applications, such as Teaching Textbooks to aid in lessons.
Amvets Laurel, MD
Customer Service Representative 09/2003 – 05/2006
-Excelled at demonstrating a talent for communication with customers from diverse backgrounds. (This was in one of the largest ethnically diversified areas of the nation, the Washington D.C. area.)
-Responded to telephone inquiries, providing quality service to customers and associates inquiring about the donation of goods and services for Amvets.
-Attentively listened to caller needs to ensure positive customer experiences.
-Accessed electronic cataloging systems to ensure properly scheduled pickups and deliveries.
-Demonstrated ability to resolve issues and complaints effectively and quickly, usually without the need for escalation. Recognized for excellent customer service and problem resolution by management.
Trout Elementary School Ponca City, OK
Special Education assistant 08/1997 – 05/2003
-Assisted teachers with children who had special needs.
-Helped children with schoolwork and with social skills among their peers.
-Attended Individual Education Program (IEP) meetings for the children she worked with.
-Consulted with the school physiologists, special needs teacher, occupational therapists, the counselor, and parents about needs for the children.
-Helped teachers grade papers, sent out parental notes, and created classroom art.
-Maintained and distributed a weekly newsletter for the class.
-Performed all the photocopying and substitute teach as needed.
-Served as a representative of the support staff for the school location.
-Attended monthly meetings at the board of education and worked in the cafeteria and in school play yard managing crowd control.
The BUCKLE (Clothing Retailer) Ponca City, OK
Salesclerk / Team Leader 07/1997 – 08/1999
-Assisted customers with purchases.
-Responsible for opening and closing the store and making sure all clothes were displayed clearly and neatly.
-Trained new employees.
-Responsible for accurately closing the register and making sure all monies were accounted for.
-Accountable for making bank deposits after closing the store at night.
Responsible for updating inventory when new shipments arrived.
Garber Christian Church Garber, OK
Custodian 04/1996 – 09/2000
-Cleaned the church each week. This included vacuuming, washing windows, mopping floors, etc.
-Responsible for keeping inventory of the churches cleaning supplies.
-Accountable for the upkeep of the church landscaping and mowing.
Eagles Nest Daycare Enid, OK
Preschool Teacher 08/1994 – 07/1997
-Initially hired to work with the 1-year-old class, was promptly promoted to preschool class.
-Studied and prepared lesson plans and taught the children.
Ordered supplies needed for the lessons.
-Planned and led classroom graduations and planned field trips for multiple classes.
-Maintained communication with the parents about the daily activities of their children and made sure that any issues were immediately addressed.
-Responsible for occasionally opening and/or closing the facility.
Honors and Awards
-Teacher of the Quarter (in the district) at EM Trout Elementary School.
Skills
Extremely organized, detail oriented, enthusiastic, and a great team member. Very knowledgeable in early childhood education. Proficient in Microsoft Office products such as Word, Excel and PowerPoint.
Education
Northern Oklahoma College Tonkawa, OK
Associates of Science 05/1996
Prince Georges Community College Largo, MD
12 hours of Nursing program Spring 2004 - Fall 2004
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