Salesforce Business Systems Analyst

DONNA L. SMITH **** Sharmans Run Sharpsburg, MD **782 Cell - 301-***-****

WORK EXPERIENCE

N CHOICE HOTELS INTERNATIONAL

Business System Analyst 2 ` 2022 – present

Responsible for the development and maintenance of Salesforce.com, including identifying, planning, coding, and implementing features and functions that meet the needs of the company's customers.

Analyze needs, gaps, and processes and come up with solutions.

Create project plans, prioritize tasks and meet deadlines.

Gather and analyze business requirements, and convert them into effective Salesforce solutions

Collaborate with stakeholders, developers, and project managers to ensure the successful delivery of Salesforce solutions that meet business needs

Configure fields, dashboards, reports, automation, third-party apps, and objects

Troubleshoot issues, and devise solutions

Maintain a high-quality database, perform research, deliver updates, extract, and track reports

Identity and Access Management Engineer 3 2018 – 2022

Define, implement, and perform process and procedures for IAM functions (role definition, entitlement guidelines, user provisioning/de-provisioning,authentication/authorization, single sign-on, approval workflows, audit reports, user attestations, etc).

Provide support and troubleshooting for IAM systems, integrations, and user access issues.

Utilizing industry best practices, partner with technology and business units to serve as a trusted advisor in designing Identity and Access Management systems to ensure the appropriate security guidelines, policies, and procedures are in place to adequately meet business, information security, and compliance requirements. These systems will integrate with multiple technologies such as 3rd party SaaS applications, Active Directory, LDAP, COTS products, and custom applications.

Help define roles and entitlements, perform gap assessments, and make improvement recommendations to management.

Perform and define system monitoring, gather metrics, write documentation, and integrate IAM environments with other security systems.

Workday – Okta Lifecylce Management

Application Security Specialist 4 2010 – 2018

Implements, maintains and supports security for corporate applications, including PeopleSoft Financials, Workday and Microsoft Dynamics CRM.

Clarify and evaluate all security change requests in order to determine proper access in accordance with the organizational and departmental standards and policies.

Plan and prioritize work based on and across multiple key drivers, including defined project schedules, business needs (newhires, organizational changes,etc), and departmental/organizational/regulatory controls (terminating accounts, generating SOX reports, etc).

Design and implement access solution after having acquired the requisite management approval.

Write test scripts to ensure the functionality of security.

Acquire and document all requisite testing and functional owner approvals for security changes prior to deployment in a production environment.

Comply with defined departmental, organizational, and regulatory (Sarbanes Oxley, etc) controls governing all security changes, including defined methods to document, design, develop, test, and deploy changes. This includes attaining a defined goal of a 0% failure rate on both internal & PWC audits covering application security changes, review/approval of quarterly management SOX reports, and account management (creation/updates/terminations).

Implement, administer, and troubleshoot advanced security features.

Create crtitical reports to user community and to management including quarterly SOX process reports, active user lists, grants provided to users, and grants provided to roles.

Reconcile, troubleshoot and add/remove servers in Tripwire console.

Work closely with identity management team to execute and track security process related activities including providing support and User ID management.

Diagnose, troubleshoot, document and resolve IAM issues.

Assist in capacity planning and performance management of supported services/technologies.

Executive Administrative Assistant To VP 2009 – 2010

Provided direct administrative support for the VP & Assistant General Counsel; Senior Counsel and Counsel in the Legal Department.

Maintained schedules for five attorney’s including travel arrangements.

Serve as Legal Department’s primary Contract Review process manager.

Prepared agendas, notices, minutes, and resolutions for department meetings.

Assisted in preparation of board of directors meetings/materials.

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