Program Management Office

Jamar L. Freeze

Mobile: +1-646-***-****

Email: ********@*******.***

LinkedIn: www.linkedin.com/in/jamarfreeze

Portfolio: https://www.jamarfreeze.com

Address: *** *. **** ***** #* Chicago, IL. 60653

Profile Summary

Program Management, Product Delivery, and Technology Enablement leader with experience in overseeing large-scale programs, regulatory compliance initiatives, and product delivery across technology platforms. Expert in leveraging both agile and waterfall methodologies to drive the successful management of enterprise portfolios and key initiatives. Proven ability to bridge the gap between business stakeholders and technical teams, ensuring alignment with strategic goals while optimizing portfolio performance, mitigating risks, and ensuring adherence to compliance standards.

Skills and Technologies

Analytical Thinking, Communication Skills, Financial Management, Digital Experiences, Process Improvement, UX/UI, Problem-Solving, Product Management, Product Roadmap, Product Development Lifecycle, Software Development Lifecycle, Agile Framework, Scrum Master, Payments, Risk Management, Clarity, Oracle, SAP, Dynamics SL and CRM, Primavera, JIRA, PowerPoint, Confluence, MS Project, ERP, CRM, Salesforce, Asana, Advanced Roadmaps, Slack, Microsoft Teams.

Professional Experience

Consultant: Senior Program Manager, IT Resiliency & Controls, 08/2023 - Present

Hiregenics @ Northern Trust, Chicago, IL

Utilized MS Project, MS Planner, and Azure DevOps to coordinate planning and execution of disaster recovery and business continuity programs, optimizing recovery times and ensuring operational resilience across critical business functions.

Led risk assessments and control reviews, ensuring alignment with regulatory standards and enterprise risk management policies, while facilitating cross-functional communication to address gaps and improve governance practices.

Delivered detailed recovery status updates and risk mitigation plans to senior management and stakeholders through visually compelling presentations, leveraging PowerBI, and concise reporting to convey program & project performance.

Enhanced communication channels and ensured timely dissemination of critical information

Designed and facilitated IT Resiliency training and onboarding programs

Technical Program Management, Office of the CTO, 08/2022 - 08/2023

STIIIZY, Los Angeles, CA

Acted as a change leader, implementing processes to improve data quality and drive strategic decision-making for senior leadership.

Managed a portfolio of technology projects, including ERP and CRM implementations, utilizing MS Project, Asana, JIRA, and Confluence to maintain timelines and budget oversight.

Established and maintained strong relationships with cross-functional teams, using insights from thematic analysis to identify trends and enhance operational efficiency.

Supported first-line control functions, identifying risks and implementing processes to meet compliance requirements for new product lines, including those with anti-counterfeit technology.

Director, Program Management Office – Engineering, Product, Design, 12/2021 – 6/2022

WM Technology, Irvine, CA

Directed a portfolio of engineering and product design initiatives, including compliance and data integrity programs, to support business growth and regulatory adherence.

Led change management efforts across the organization, focusing on portfolio

Led continuous feature improvements & integration of 3rd party SaaS technology solutions with a team of 6 engineers, 2 product managers, and 2 TPMs, resulting in $2MM+ ROI and greatly improved end user experience.

Presented complex information in a compelling manner to diverse audiences, showcasing strong storytelling and presentation skills to highlight program successes and ongoing challenges.

Business, Risks, & Controls Lead, 8/2019 – 12/2021

PAYPAL, SAN JOSE, CA

Transitioned from Global Finance Product PMO Lead to spearhead the integration of the newly developed risk management and compliance framework into the Payments product development lifecycle.

Conducted risk assessments, developed mitigation plans, and delivered compliance training to improve understanding of regulatory requirements and enhance operational controls.

Championed comprehensive risk assessments and control frameworks, ensuring Common Platform products & features exceeded industry security and compliance standards.

Established a legacy of partnership, collaboration, enhanced security, compliance, and innovation as Business Risk and Control Lead.

Partnered with first and second lines of defense to address compliance gaps and improve financial risk frameworks across global finance products.

Global Finance Products – PMO Lead, 3/2017 – 08/2019

PAYPAL, SAN JOSE, CA

Achieved an average annual savings of $5M in platform maintenance over 2 years by eliminating tech debt, driving Treasury and Tax product development, integrating core finance and accounting systems, and streamlining reconciliation processes.

Acted as a change leader by advocating for improvements in regulatory programs, utilizing curiosity to question assumptions and draw conclusions that informed risk management strategies.

Oversaw a regulatory-focused portfolio for global finance products, driving compliance across Treasury, Tax, and Payments platforms and managing a substantial book of work within the enterprise portfolio.

Engaged in data quality improvement initiatives, ensuring accurate and timely data for strategic decision-making by senior leaders.

Spearheaded data security initiatives for Payments, Treasury, and Tax platforms, leveraging MS Project, Microsoft Teams, Confluence, and JIRA to align project plans with strategic goals and regulatory requirements.

Consultant: PMO Lead, Project Planning Manager, 3/2016 – 3/2017

CNA INSURANCE, CHICAGO, IL

Leveraged expertise in IT & Finance management to provide project management, budgeting, and planning for Technology Portfolio of projects. Projects were managed in Primavera and Project budgets were managed in Clarity PPM tools. Developed roadmaps, project plans, forecasts, analyzed financials, and mitigated risks of PMO projects.

PMO & Technology Director, 5/2013 – 1/2016

TOUGH MUDDER, NEW YORK, NY

Directed the Project Management Office and project managed the delivery of the enterprise technology portfolio across US, EMEA and Pan Asia regions. Implemented EventBrite Registration Platform, Microsoft Dynamics CRM, Salesforce CRM, and Microsoft Dynamics SL ERP platforms, ZenDesk, SilverPop, Web Development & 3rd Party Solutions.

Senior Consultant, 7/2008 – 5/2013

ETONIEN, NEW YORK, NY

Clients : EXELON, SAP, NATIONAL GRID, METLIFE, AND TOUGH MUDDER

As a Senior Consultant at Etonien, I delivered strategic financial and operational expertise across diverse industries, including energy, technology, and digital marketing. I partnered with senior leadership and cross-functional teams to manage financial planning, reporting, and operational processes, driving insights and strategies to achieve business objectives. My role spanned across IT portfolio management, corporate finance, and operational efficiency, emphasizing data-driven decision-making and process optimization.

Key Responsibilities and Achievements:

IT Portfolio Management: Provided financial management support for Exelon’s IT PMO for Regulatory and Capital Projects, managing annual budgets, monthly forecasts, and financial reporting. Collaborated with Corporate Finance to oversee a multi-year outlook, identify trends, and implement enhancements to planning and forecasting processes.

Financial Operations Leadership: Supported SAP’s Global Digital Marketing objectives through strategic planning, variance analysis, and business metrics reporting. Managed monthly forecasts, accruals, and operational reporting for resource planning and project accounting, ensuring alignment with organizational goals.

Strategic Financial Reporting: Coordinated five-year business plans, annual operating budgets, and forecasts for US Shared Services and Business Services. Developed methodologies for flash reporting, performance measurement, and cost control, enhancing transparency and decision-making for senior leadership.

ERP and Financial Strategy: Designed financial models and analyses to optimize corporate systems and IT operations. Implemented reporting standards and streamlined financial forecasting processes, driving efficiency and accuracy in operational expense models and asset assessments.

Executive Communication: Prepared executive-level briefings, presenting financial performance, variance analysis, and actionable insights to senior leadership across multiple organizations.

Business Manager, Facilities Services and IT, 1/2004 – 6/2008

Financial Analyst, Facilities Services, 5/2001 – 1/2004

GUARDIAN LIFE INSURANCE, New York, NY

Managed the financial performance of the Facilities Services department, overseeing budgets, resource allocation, and cross-functional project execution. Developed and implemented departmental budgets, conducted monthly forecasting, and performed variance analysis to ensure alignment with organizational objectives. Supervised a team of financial analysts and lease administrators while managing vendor relationships to optimize performance and resource utilization. Successfully delivered IT and facilities projects on time and within budget, contributing to the overall effectiveness of departmental operations.

Education

B.S. Public Relations & Communications, Santa Fe College, 1999

Contact this candidate