Customer Service Technical Support

Cheryl Wade

*** ***** **** ******, ********* PA *8103 484-***-**** • ******@*****.***

PROFILE: Motivated, personable business professional richly immersed in the administrative field. Talent for quickly developing and deploying solutions. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports & meeting stringent deadlines.

EDUCATIONAL BACKGROUND:

MTI Business School, Brooklyn, NY

Certification in Business Administration

Completed an intensive 1500-hour program comprised of theoretical and practical applications of essential Business Administration skills.

PROFESSIONAL BACKGROUND:

12/21- 09/24 ADT Security BBADT Langhorne PA (Remote)

Retention /Customer Care Agent

Retain customers business by resolving customers issues regarding their security system. Offer

assistance with technical support, setting up systems and troubleshooting equipment. Use active listening

and save offers to resolve any and all of customers issues. Make follow-up calls to make sure customers are

satisfied with the service. Help resolve billing issues to restore service.

05/18-10/21 Plastic Dip Moldings- Quakertown, PA

Customer Service/Admin

Answerer telephones inquires regarding orders placed, taking and entering orders, collections, assist with

monitoring the global website for orders. Customer relations/customer service,

04/15- 4/18 Microcomputer Consulting Group (MCG) New York, NY

Receptionist/Help Desk Coordinator/Office Assistant

Greeting clients, answering telephones, collections, Amex reconciliation, creating invoices using QB’s, paying bills via net access authorize.net and QB’s, creating purchase orders in QB’s, prepare monthly expense reports, creating I.T. support tickets using Autotask, manage CEO’s and office calendar using Outlook,

coordinate and schedule weekly/monthly I.T. maintenance appointments with clients, assisting with proposal preparation for client bids, order office supplies, filing, resolving problems with vendors, making travel arrangements

01 /15- 03/15 Dr. F. Valente Chiropractor (part-time temp) New York, NY

Receptionist

Meet and greet patients, answer phones, check in patients, schedule appointments for patients, prepare new

patient files, enter new patients demographics in to computer, comply with all HIPPA policies, collect co-

pays, verify insurance, patient billing, filing

11/14-01/15 UPS (contract)

Helper Coordinator (seasonal) New York, NY

Answer heavy volume of incoming calls; contact customers regarding deliveries and pick ups

Contact helpers to assign them to drivers; update DDR(Daily Dispatch Report) orientate new helpers on safety before dispatching to driver; update helper track to track driver/helper delivery; work closely with supervisors to coordinate driver helper coverage; upload DIAD boards; contact

customers regarding undeliverable domestic and international packages; communicate with drivers through OCS computer to transmit new delivery and pickups; coordinate preload staff; distribute checks; track packages

07/11-11-14 Aaron Health Care, Allentown, PA

Home Health Aide

Provide assistance with personal hygiene; assist with dressing; meal preparation; light housekeeping; assist with transfers; assist with toileting; run errands; diversional activity; maintain safety of patient; advocate on behalf of patient, check patients vital signs.

06/08 11-14 Sandcastle Day Care, Allentown, PA

Office Manager /Administrative Assistant

Supervise daycare staff; answer telephones; prepare monthly expense reports; register children in daycare;

purchase supplies for daycare; plan and pay for field trips; prepare reports for owner; light bookkeeping;

payroll; pay all bills for daycare; make sure all health records are up to date; transport children to and from

school; collect all co-pays; make bank deposits for daycare; prepare all fiscal paperwork which includes forms

for the Department of Agriculture

11/05 – 3/13 K-Mart, Allentown, PA

Supervisor

Supervised 10+ associates; greeted customers; issued Hunting and Fish licenses; checkout operator; set up

layouts and signs; operated the Western Union and Lottery machines; customer service and support counted

inventory.

01/09 - 5/10 Amerada Hess, Inc., Butztown, PA

Assistant Manager

Supervised staff; answered telephones; prepared daily volume and expense reports; light bookkeeping; invoicing and billing; set up layouts and displays; ordered supplies; counted inventory; made bank deposits; prepared payroll; customer service

06/06 – 01/07 Woodlawn Memorial Park, Allentown, PA

Regional Administrative Assistant

Answered telephones; prepared and typed volume reports; prepared and typed Certificate of Ownership Letters and Cemetery Deeds; scheduled weekly conference calls and appointments; typed memos and letters; generated reports for payment; accepted payments; reviewed and approved Lot and Mausoleum contract forms; assisted Regional VP, Sales Counselors and other administrative staff with special projects when needed; made daily bank deposits; ordered office supplies; made travel arrangements; customer service; notarized documents.

5/03 - 10/05 Wagner Davis P.C., New York, New York

Receptionist

Answered heavy volume of incoming calls, greeted clientele, sorted and distributed mail, mailed monthly bills, logged CEO calls, logged all incoming and outgoing packages, assisted with projects when needed, located cases using Worldox.

SKILLS

Large Multi-Line Console Switchboard

Nortel/Norstar PC Console Switchboard

Microsoft Word, Excel, Time Matters

Microsoft Outlook

QuickBooks

Typing 50wpm

Alpha and Numeric filing

Bookkeeping

Customer Service

CDL License

CPR and first Aid Certificate

References will be furnished upon request

Contact this candidate