Service Agent Customer
Resume:
DENISE MATA
*** ****** ******, ********** ** ****3. 862-***-****. ********@*****.***
PROFILE
Highly organized and personable server with experience providing exceptional customer service in different establishments ranging from casual to upscale dining concepts. I am dedicated to ensuring customer satisfaction by remaining accessible and friendly; identifying and fulfilling guest needs and clarifying special orders. My exceptional interpersonal and team building skills encourages rapport with a diverse range of guests, managers and colleagues. I have achieved great success at multitasking while remaining professional and courteous in fast-paced environments.
PROFESSIONAL EXPERIENCE
2022-2023 Esty street restaurant, park ridge, nj
Server
●Responsibilities include giving proper and guided service to guests; following guidelines such as presentations at the table explaining our specials and requests to better assist the guest with the menu; timing every step of the way, cash and credit handling and overall making guest experiences with us are memorable and continuous.
●Often assisted other servers during rush periods to promote teamwork while providing exceptional service and guest dining experience
●Giving exceptional experiences for our guests in fine dining.
2013- 2020 Law Office of Joel Bacher, Wayne, NJ
Legal Secretary
●Responsibilities include scheduling attorney’s calendar with respect to court dates and client appointments.
●Serve as liaison between attorney’s office and other agencies including clients.
●Assemble documents and keep check on pending cases.
●Maintain legal library and perform research activities pertaining to cases.
●Type legal documents including motions, summons, complaints and briefs.
●Organize, maintain and retrieve case files as when required.
●Assist lawyers and attorneys in preparing for depositions.
●Prepare interrogatories for clients.
●Constantly keeping up with clients and their medical treatments.
2011-2014 The Cheesecake Factory, Wayne, NJ
Server/ Designated Trainer
●Responsibilities include giving proper and guided service to guests; following guidelines such as presentations at the table explaining our specials and requests to better assist the guest with the menu; timing every step of the way, cash and credit handling and overall making guest experiences with us are memorable and continuous.
●Often assisted other servers during rush periods to promote teamwork while providing exceptional service and guest dining experience.
●Recognized as a designated trainer with responsibility of overseeing openings/ closings and coaching new servers regarding menu items, company’s policies and guidelines.
●Consistently achieved high scores in mystery guests and customer surveys.
2009 -2011 The Clevelander Hotel, Miami, FL
Server/ hostess
●Responsibilities include being present in front of the restaurant, greeting and seating guests upon arrival making them feel welcomed and appreciated.
●Assisted guests with recommendations and order selection ensuring prompt and accurate service.
●Consistently ensured high guest check averages by promoting and suggesting appetizers and special items.
●Kept the restaurant full during peak hours to maximize table turns and profitability in the restaurant.
2004-2009 Hooters Manhattan, Manhattan, NY
Server/ trainer
●Responsibilities include greeting and seating guests for ourselves and others as well.
●Alert and attentiveness to entrees as they were coming out for I was responsible for running my own food, paying close attention to detail while multitasking in large amounts.
●Responsible for guiding new trainees on the company’s guidelines, policies and proper steps in becoming a permanent server.
●Achieved the most merchandise seller and employee of the month awards twice.
EDUCATION
Bloomfield College, Bloomfield NJ
Major in criminal justice/ sociology; bachelor pending
SKILLS
●Fully bilingual (Spanish & English)
●Licensed bartender
●Completion on (A) level in culinary arts
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