Customer Service Data Entry

Heidi Skidgel

*************@*****.*** 207-***-**** Limestone, ME

Summary

Seasoned professional with 13 years of experience in customer service and retail environments. Strong communication skills and a positive respectful attitude with a customer-focused approach to ensure customer are fully satisfied in all aspects of there shopping experience help build client relationship. Skilled in inventory management, product placement, and creating effective promotional displays to drive sales. Strong work ethic who prefers working in a fast pace environment moving from one task to another. Motivated and eager to take on a new adventure and a willingness to gain knowledge along the way. Work Experience

Driveline retail merchandising

Merchandiser MAINE Jul 2022 - Present

• Execute planograms and ensure proper placement of products on shelves according to company guidelines.

• Monitor inventory levels and report stock issues to ensure product availability for customers.

• Perform resets and updates to retail displays to maintain a fresh and appealing shopping experience.

• Utilize handheld devices for reporting and communication purposes, ensuring accurate and timely data entry.

• Assist in setting up promotional materials and temporary displays to boost product sales.

• Maintain a clean and organized work environment by adhering to store and company standards.

• Provide customer service by answering questions and guiding customers to products.

• Regularly participate in training sessions to stay updated on merchandising standards and product knowledge.R

Circlek

Customer service representative Caribou maine Sep 2023 - Aug 2024

• Provided exceptional customer service by greeting and assisting customers, handling transactions, and resolving inquiries in a fast-paced retail environment at CircleK. Walmart

Deli/ bakery associates Presque Isle Maine Sep 2021 - Feb 2022

• Assisted customers with their deli and bakery orders, ensuring a high level of customer satisfaction through attentive service and prompt response to inquiries.

• Maintained a clean and hygienic work environment, adhering to health and safety regulations to ensure the quality of food products.

• Prepared a variety of deli and bakery items, including slicing meats, baking bread, and crafting specialty cakes, demonstrating attention to detail and culinary skills.

• Managed inventory levels, conducted regular stock checks, and placed orders for supplies, effectively reducing waste and ensuring the availability of fresh products.

• Collaborated with team members to meet daily production goals, contributing to the efficiency and productivity of the department.

• Operated and maintained deli and bakery equipment, including slicers, ovens, and mixers, ensuring proper functionality and safety at all times.

• Implemented promotional displays and merchandising techniques to enhance product visibility and drive sales within the deli and bakery section.

• Provided input on menu development and product selection based on customer feedback and sales trends, helping to keep offerings aligned with consumer preferences. Hannaford Shop and Save

Bakery Lead Caribou, ME Jul 2013 - Aug 2021

• Supervised and trained bakery staff, ensuring adherence to food safety standards and efficient completion of daily tasks.

• Managed conflicts and customer concerns with empathy and professionalism, fostering a positive in-store atmosphere.

• Maintained cleanliness and sanitation of the bakery area, including equipment and utensils, to uphold health regulations.

• Executed product rotation and monitored expiration dates to guarantee freshness and reduce waste.

• Customized cake decorations and managed special orders with meticulous attention to detail, contributing to customer retention and satisfaction. Parodies Shop and Save into Hannaford Shop and Save Deli Associate Caribou, ME Apr 2011 - Jul 2013

• Ensured compliance with food safety regulations by routinely cleaning, sanitizing workspaces, and maintaining accurate inventory and waste documentation.

• Oversaw deli services, preparing platters and fulfilling special orders, while delivering informed recommendations on meats, cheeses, and other deli items.

• Facilitated smooth shift handovers by readying the deli and seafood areas and implementing end-of-day inventory management and storage protocols. Education

Limestone Community High School

High School Diploma, General Education Limestone, ME Jun 2007 Certifications

Service Star =overall best in customer service for a particular month Hannaford Jun2017, Apr2018, Sep2019, Nov2020, Feb&Apr2021&

Skills

Merchandising, Flexibility, Time Management, Supervising Experience, Food Production, Ability to Work Independently, Adaptability, Customer Service, Sales Experience, Verbal Communication

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