HR specialist

Elena Shcherbakova, Human Resources Manager

Walpole, MA +1-857-***-**** ********@*****.***

Professional Summary:

Experienced HR and Senior Operations Manager with a strong background in human resources, payroll management, employee onboarding, and compliance. Proficient in QuickBooks and familiar with HR software systems. Skilled in handling sensitive employee information and documentation, with a strong focus on efficiency and confidentiality. Adept at managing full-cycle recruiting, employee benefits, and ensuring legal compliance. Proven ability to support organizational goals through effective human resource strategies. Relevant Skills:

● Human Resources Management

● Payroll Processing (QuickBooks)

● Compliance and Onboarding

● Benefits Administration (Health and Life Insurance Programs)

● Workers’ Compensation and OSHA Compliance

● Full-Cycle Recruiting

● Pre-Employment Background Checks

● Employee Relations and Conflict Resolution

● Microsoft Office Proficiency (Excel, Word)

● Attention to Detail and Confidentiality

● Bilingual: English and Russian

Work Experience:

NEW HORIZONS MEDICAL, PC Operations Manager

Feb 2018 - Present

● Managed confidential personnel records, ensuring legal compliance and data security.

● Administered employee benefits, including health and life insurance programs, enrollment, and COBRA paperwork.

● Provided payroll services using QuickBooks, ensuring accuracy and timeliness.

● Handled full-cycle recruiting, from job posting to onboarding, ensuring the recruitment process ran smoothly.

● Conducted employee orientations and prepared leave paperwork.

● Reviewed and responded to unemployment claims and employment verification requests.

● Assisted with the administration of workers' compensation claims and maintained OSHA logs.

● Created and maintained detailed job descriptions along with physical assessments.

● Monitored departmental headcounts and collaborated with management to address hiring needs.

● Facilitated smooth operations transitions during the COVID-19 pandemic, including digital adaptations.

NEW HORIZONS MEDICAL, PC Office Manager

Feb 2014 – Sep 2018

● Established a new office location, hiring and training administrative personnel.

● Managed a team of 7 direct reports, overseeing daily operations and medical billing.

● Implemented community management guidelines to enhance organizational culture.

● Generated 350 new patients within four months by effectively managing office operations.

STUDIO SUNDAY TV Business Administrator

Sep 2013 – Apr 2014

● Coordinated various administrative tasks, focusing on efficiency and organization.

● Managed TV and commercial display advertising projects, demonstrating project management skills.

Volunteer Experience:

● Provided coaching support in various community services, demonstrating strong interpersonal skills and empathy.

Education:

INTERNATIONAL COACHING FEDERATION

CoachingUP university

● International Level Professional Coach (ACC level) NATALIA NESTEROVA MOSCOW ACADEMY OF EDUCATION

● Bachelor of Arts in Literature and Fine Arts

● Associates in Journalism and Print Production

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