Customer Service Representative
Resume:
Kim HicksDavis
Hartford, CT *****
*************@*****.***
To get a position which will help me to enhance my skills, as well become a valued team member of the company.
Work Experience
Direct Support Professional
Journey Found-Manchester, CT
November 2023 to Present
Provides individuals with support services to promote independence and self-sufficiency. We work in areas of self-care, behavior management, and activities of daily living. We help people work on their skills so there able to integrate with society and have self confident. Patient Services Liaison
Hartford HealthCare-Hartford, CT
April 2022 to October 2023
Answer incoming phone calls or make outbound calls striving for first-call resolution for Primary Care appointment scheduling, canceling, rescheduling, patient registration and documentation. Identify patient/customer needs, clarify information, research issues, and provide solutions for Primary Care scheduling at first contact. Follows call processing guidelines with a high level of accuracy. Customer Service Representative
CareCentrix-Hartford, CT
September 2016 to February 2021
Receives and responds to incoming calls from providers, referral sources, and potential patients.
• Accurately enters information to begin the referral process into the CareCentrix portal and accurately records the outcome of calls in the proper screen. Accurately documents all communications and decisions into a computer database.
Customer Service Representative
AppleOne Employment-Bloomfield, CT
February 2016 to April 2016
Responsibilities
Assisted with customers needing to request FMLA. Also processed their FMLA paperwork. Skills Used
Being able to Multi-task, while using multiple applications. Billing Specialist
ConnectiCare-Farmington, CT
October 2014 to August 2015
Responsibilities
Assisted with the billing for individuals, who had Connecticare health insurance. This also included working with small and large group policies. We also worked closely with AccessHealth CT to resolve issues with individuals who were receiving tax subsidies through the government Being able to empathize with people needing help with their billing in order to get their services provided through their insurance.
Customer Service Representative
The Hartford Insurance-Hartford, CT
January 2012 to August 2014
Use strong listening skills to identify customer needs to assist with their auto policies, which involves billing, updating policy information and making reinstatements, at times. Handle inbound service calls with professionalism. Achieve, maintain, and improve quality and underwriting expectations. This job involves being able to handle a heavy call volume, solving problems in a timely manner. Customer Service Representative
MassMutual-Enfield, CT
February 2011 to January 2012
Received calls and assisted customers inquiries about their group life insurance policies.Handled monthly payments received through various companies to maintain these policies. Processed policies that needed to be cancelled, due to no longer participating in the group. Education
some college in General Studies
Capital Community College - Hartford, CT
January 2019 to May 2020
Weaver High School - Hartford, CT, US
1988 to June 1992
Skills
• Clerical experience
• Microsoft Office
• Underwriting
• Customer service
• Microsoft Excel
• ICD-10
• Front desk Skills Multitask in a fast paced environment, in a timely manner Provide exceptional and professional customer service Works well independently, in challenging work situations and as a team member Excellent verbal and written communication skills
• Microsoft Word
• Insurance Verification
• ICD-9
• Customer service
• ICD-10
• Epic
• Clerical experience
• Medical terminology
• EMR systems
• Typing
• Documentation review
• Medical office experience
• Microsoft Outlook
• Communication skills
• Senior care
• Home care
• ICD coding
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