Human Resource Service Delivery

Curriculum Vitae

Sidra Basharat

Cell phone #: 001 214-***-**** n Home #: 001 214-***-**** n E-mail: *************@*****.***

CAREER OBJECTIVE:

Pursuing a challenging position with a progressive and dynamic organization where I can contribute to meet the objectives of the organization in quality service delivery to its target groups and also provides career opportunities to excel in career.

PERSONAL PROFILE:

Name : Sidra Basharat

Address : 650 Leora Lane

City The Colony, Tx, 75056

Nationality : Pakistani

Marital Status : Married

ACADEMIC QUALIFICATION:

Project Management Prof

PMP certification in process

Post Graduate

Master’s in Business Administration Specialization in Human Resource

2011 (BUITMS)

Post Graduate

Masters in Economics

2012 (UOB)

Post Graduate

Masters in International Relation

2010 (UOB)

Bachelor

B.COM University of Baluchistan

2005 (UOB)

F.Sc

Board of intermediate and secondary education, Baluchistan.

2003

Matriculation

Board of intermediate and secondary education, Baluchistan.

2001

SPECIALISED COURSES

General marketing

Entrepreneurship

General management

Business Communication

Principles of Management

Human Resource Management (HRM)

Training & Development (T & D)

Personal Policy

Principle of Microeconomics

Organizational Development

Conflict Management

Organizational Behavior

General marketing

OTHER QUALIFICATIONS:

Office Management Certificate

Pearl Institute, Quetta

MS Office (Excel, Word, Power Point)

Pearl Institute, Quetta

English Language Course

Oasis, English Language Center, Quetta

Diploma in Interior Designing

Pearl Institute, Quetta

AREA OF SPECIALIZATION IN MBA

Communication & Training

Business Management & Human Resource

WORKSHOPS/ TRAININGS ATTENDED:

Leadership Management

Proposal writing

Seven habits

Communication Training

Flood Effected Operation Labaik 2010 (By Army operation)

Administrative & Management skills

Security & First Aid Training

RESEARCH PROJECT DURING MBA:

Usury Riba and Interest

EMPLOYMENT:

Title: Human Resource Manager/Specialist

Organization: Tweaker Energy Drink

Duration: July 2022-March 2023

Responsibilities:

Advises management on the formulation and administration of plans and policies for human resource activities.

Acts as an internal consultant by analyzing and recommending solutions to human resource issues relating to the assigned program or section area.

Develops, revises and implements HR policies and procedures.

Ensures program or section area is in compliance with established policies and procedures and with any relevant federal, state or local legislation.

Prepares and maintains special internal and external reports as requested by the immediate supervisor.

Answers nonroutine requests for information on policy interpretation.

Assists with developing, coordinating and recommending changes for the improvement of workflow in the program or section area.

Develops methods and procedures for compiling and analyzing data for reports and special projects.

Conducts periodic audits of human resource activities to ensure compliance with laws, policies and procedures.

Participates in professional development sessions or seminars.

Works on special projects.

Leads special and cross-functional project teams.

Presents training sessions related to the assigned program or section area.

Performs other related duties as assigned.

Title: Senior Unit Manager

Organization: EFU life Assurance Co, Ltd, Pakistan

Duration: January 2019 – August 2019

Responsibilities:

Assist the team in planning and implementing strategies to attract customers needs

daily customer service operations.

Track the progress of weekly, monthly, quarterly and annual objectives Monitor and maintain team.

Evaluate employee performance and identify hiring and training needs, supervise and motivate staff to perform their best Coach and support new and existing Sales Associates.

Suggest sales training programs and techniques.

Communicate with clients and evaluate their needs.

Analyze consumer behavior and adjust product positioning.

Handle complaints from customers.

Make sure all employees adhere to company’s policies and guidelines.

Title: Project Assistant

Organization: Project of World Bank with Agriculture dept of Pakistan

Duration: March 2018 – December 2018

Responsibilities:

To assist with farm operations and the implementation of the seeding, planting and harvest plans for the respective farm.

The field assistant is responsible for supporting the field manager in day-to-day farm operation and maintenance, including crop, site and tool/equipment maintenance. Basic tasks include preparing beds, planting, watering, and harvesting, as well as amending the soil, weeding, thinning, and pest and disease prevention and control.

Filling out time sheets, completing invoices, counting cash boxes, logging harvest pounds, submitting receipts for expense reimbursements or mileage reimbursements.

Performs other related duties as assigned.

Title: Business Lecturer

Organization: Asharqiyah University, Muscat, Oman

Duration: September 2015 – February 2018

Responsibilities:

Identify training needs by evaluating strengths and weaknesses. Translate requirements into trainings that will groom employees for the next step of their career path.

Build annual training program and prepare teaching plans, develop or oversee the production of classroom handouts, instructional materials, aids and manuals.

Direct structured learning experiences and monitor their quality results, acclimate new hires to the business and conduct orientation sessions, deliver training courses

Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior.

Periodically evaluate ongoing programs to ensure that they reflect any changes, stay abreast of the new trends and tools in employee development.

Prepare and deliver lectures to undergraduate and/or graduate students on management topics.

Evaluate and grade students' class work, assignments, and papers, compile, administer, and grade examinations, or assign this work to others.

Prepare course materials such as syllabi, homework assignments, and handouts; maintain student attendance records, grades, and other required records.

Initiate, facilitate, and moderate classroom discussions and enhance student centered learning approach, plan, evaluate, and revise curricula, course content, and course materials and methods of instruction.

Maintain regularly scheduled office hours in order to advise and assist students.

To undertake all forms of pedagogic work which may include classroom teaching,

Tutorial work and associated outreach duties, residential, open and distance learning

courses and student placements.

To ensure the associated organizational and administrative work, preparation and marking is undertaken.

To provide the appropriate student welfare and academic/non academic counseling

responsibilities.

to undertake an annual teaching workload of contact.

To conduct curriculum development work including identification of consumer

requirements, planning, development and evaluation of courses and course materials.

To ensure the administration and management of subjects/units/modules of education

and training, or of significant facets or subdivision of these, is carried out.

To participate in appropriate team and committee meetings.

To ensure unit/subject/module administration and group tutorial duties, including

Interviewing, induction and assessment (including satisfactory retention rates, exam

results), monitoring student progress, placement and destination, monitoring, review

and evaluation is achieved.

To participate in internal verification and moderation procedures.

To support the College quality assurance and control procedures.

To participate in the College staff development review and appraisal process.

To support and participate in in-service training and staff development programmers

based on assessment of individual and College needs.

To participate in College staff development initiatives relating to equal opportunities

and disability issues in line with College policies.

To undertake individual or collaborative research and consultancy work agreed by

college management to be part of the lecturer’s duties.

To ensure subject updating activities including curriculum and professional are

Undertaken and agreed with the line manager.

Members of Committee:

Employees Welfare Committee (Chair)

Collage Social committee(Chair)

University Social committee (Member)

Teaching and learning committee(Member)

WORKSHOPS/ TRAININGS ATTENDED $ GIVEN/ STUDENTS STUDY TOURS

Leadership Management

Proposal writing

Seven habits

Communication Training

Flood Effected Operation Labaik 2010 (By Army operation)

Administrative & Management skills

Security & First Aid Training

Knowledge Sharing Behavior

Leadership is an art or science

Ethics at work place

Ministry of Health (Ibra Oman)

Ministry of Education (Ibra Oman)

Title: Business Professor

Organization: Baluchistan University of Information Technology (BUITMS)

Duration: March 2011 – April 2013

Responsibilities:

To undertake all forms of pedagogic work which may include classroom teaching, tutorial work and associated outreach duties, residential, open and distance learning courses and student placements.

To ensure the associated organizational and administrative work, preparation and marking is undertaken.

To provide the appropriate student welfare and academic/non academic counseling responsibilities.

To conduct curriculum development work including identification of consumer requirements, planning, development and evaluation of courses and course materials.

To ensure the administration and management of subjects/units/modules of education and training, or of significant facets or subdivision of these, is carried out.

To support publicity and public relations related to the College is carried out at all times.

To participate in appropriate team and committee meetings.

To ensure unit/subject/module administration and group tutorial duties, including interviewing, induction and assessment (including satisfactory retention rates, exam results), monitoring student progress, placement and destination, monitoring, review and evaluation is achieved.

To participate in internal verification and moderation procedures.

Contribute to parents’ meetings, the tutorial program, staff teams and reports and references for students as appropriate.

Personal Attributes

Commitment to provide students with an education of the highest standard

Commitment to creating an enterprise culture in young people

Commitment to continued professional development

A desire to be actively involved in the development of an academic and innovative department

Willingness to be involved in staff teams across the school/college/university

Awareness and understanding of the nature and needs of a selective school / university

Commitment to contribute to extra-curricular activities and educational visits

The ability to communicate the university’s vision in this curriculum area and to

introduce strategies to make it a reality

Title: Financial Advisor

Organization: Nib Bank Limited, Karachi

Duration: January 2010 – May 2010

Responsibilities:

To maintain all financial records assist with Branch Manager

Communicate with all clients record keeping and cheque clearing

Assist branch manager in discussion and give financial advises

Work with direct staff and write periodic reports on outcomes, practices and inputs.

Title: Clearing Officer

Organization: Bank Alfalah Limited, Quetta

Duration: May 2005 – October 2005

Responsibilities:

Customer representative officer greeting the customer briefing about product information and knowledge

Attend all calls n solve query maintain service quality, check n balance

Responsible for main ting deposits

Title: Financial consultant

Organization: EFU QUETTA, Karachi

Duration: June 2010 – December 30

Responsibilities:

Supervise to three branches, handling new customer and old customers.

Proper presentation to new customer regarding branch and products.

Coordinate with EFU management relate direct staff

INTERNSHIPS:

State Bank of Pakistan, Quetta

Bank Alfalha Limited, Quetta

Askari Bank Limited, Quetta

Salina International Ltd, Karachi

Specific Skills

Excellent teaching skills.

The ability to deal with the immediate whilst focusing on the future.

A creative and innovative thinker.

Self motivated and flexible.

A team good player.

High level presentational skills, in addressing students and parents Organizational and communication skills.

The ability to work hard under pressure, priorities and meet deadlines.

COMPUTER SKILLS:

Internet

Microsoft office

Excel, Power point, Corel draw

INTERPERSONAL SKILLS:

Sound communication skills

Ability to work challenging environment

Excellent team leader/ team player

Committed to organization’s mission and professional values.

MANAGEMENT SKILLS:

Getting the higher management at confidence at every step

Managing daily operations.

Managing customer relation with the help of supporting staff.

Evaluate and take feedback.

Analyzing reports created by staff and improve efficiency and regularity of staff.

To deal with appropriate authorities on all matters regarding departments

REFERENCES:

Reference would be furnished upon request.

COVER LETTER

Dear Sir/Madam,

I am writing to apply for the current position. I have experienced in different areas of management.

Please find enclosed a copy of my C.V with the attachment my educational and experience certificates.

I have a Master's degree in Business Administration and relevant certificates with comprehensive 2.5 years’ experience as a Business Lecturer in Asharqiya University in Muscat Oman.

I would welcome the chance to work as part of small dynamic team where i could make significant contribution while developing my skills yet further.

I would be pleased to show you my creative and innovative skills of my work, another one of my skills that might prove valuable if you hire me.

If you kindly schedule my telephone interview in order to discuss in full details on my cell phone

+1-214-***-****, I will be very thankful to you.

I look forward to my future association with your department. I would be happy to show you my innovative skills in your organization.

I look forward to hear from you.

Sincerely,

Sidra Danish

Contact this candidate