Customer Service Marketing Director
Resume:
Mohammad Momtajul Haq Azad
**** ******** ****, ********* ** 30360
********@*****.***
Qualifications Summary
Support professional experienced working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical, and discreet; committed to superior customer service and overall management of the company. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi-task effectively. Seeking process flow and office management opportunities. Capabilities include:
• Customer Relations &
Escalation
• Salesmanship
• Market Analysis
• Market survey and New
product development
• Microsoft Office • Market management • General Administrative Management
• Computer Operations • Office Equipment
Management
• Strategic Management
Experience Highlights
Administrative Support Professional
• Performed as a Marketing Director in a real estate company where I managed and controlled the marketing division. Worked as a secretary of Bangladesh Cooperative Society Limited.
• Provided discreet secretarial and reception services for a busy family counseling center. Scheduled appointments and maintained accurate, up-to-date confidential client files
• Assisted with general accounting functions, maintained journals and handled A/P and A/R. Provided telephone support, investigated and resolved billing problems for an 18-member manufacturer’s buying group. Customer Service & Satisfaction
• Monitored sales forces to effectively and accurately to perform their jobs.
• Salesforces are trained up to better serve the clients and register the client management book
• Registered incoming patients in a hospital emergency room. Demonstrated ability to maintain composure and work Management & Supervision
• Resolved problems, mediated staff disputes, and handled customer complaints.
• Participated in staff recruitment, hiring, training, and scheduling. Supervised a front desk staff.
• Maintained communication with high officials to outcompete the legal and environmental challenges. Employment History
• Marketing Director, Uddough Purbachal City Limited, Dhaka Bangladesh
• Secretary, ENGEL Cooperative Society Limited
• Lecturer & Assistant Professor: University of Information Technology and Sciences
• Assistant Professor: Bangladesh Islami University
• Assistant Professor: Bangabandhu Sheikh Mujibur Rahman Maritime University
• Adviser: East west Education, Dhaka Bangladesh
2
Educational Qualifications
Georgia State University, Atlanta GA
J. Mack Robinson College of Business
Master of Science: Marketing and Brand Management, 2024 (Continuing) University of Dhaka, Dhaka Bangladesh
Department of Management
Master of Business Administration 2006
Major: Strategic and International Management
University of Dhaka, Dhaka Bangladesh
Department of Management
Bachelor of Business Administration, 2004
Major: Management
Training Certificates
CERTIFICATE in Export Marketing ( 2012)
Small & Cottage Industries Training Institute (SCITI), BSCIC H – 24/A, R – 13/A, Sector – 6
Uttara Model Town, Dhaka 1230
www.sciti-sme-bd.org
Online Didactic Training
STC International Maritime and Logistics Experts October 2020
Credential ID: OKP-BGD-103879
https://stc-group.nl/en/international/
DNT I Bangladesh Nuffic TMT+DNT I Bangladesh Nuffic TMT+ STC International Maritime and Logistics ExpertsSTC International Maritime and Logistics Experts
Issued Oct 2022Issued Oct 2022
Credential ID ZF3ON44ED
Port and Cyber Security Port and Cyber Security
STC International Maritime and Logistics Experts International Maritime and Logistics Experts Issued Oct 2022
Training in Gender Awareness and Gender Equality Policy Training in Gender Awareness and Gender Equality Policy
CINOPCINOPIssued Jul 2022
First Foundation Training Course First Foundation Training Course Bangabandhu Sheikh Mujibur Rahman Maritime University, Bangabandhu Sheikh Mujibur Rahman Maritime University, Bangladesh Issued Dec 2021
Articles and Publications
1. Impact of Shipbuilding and Deep Seaport in the Extreme Poverty Reduction of Bangladesh: BD Govt. (UGC) Funded project
2. Sustainable Use of Natural Resources of Tanguar Haor, Sylhet of Bangladesh: Can Community Based Tourism be a solution? BD Govt. (UGC) Funded Project 3. Impact of Covid-19 on the Blue Economy of Bangladesh: A roadmap to recovery. BD Govt.
(UGC) Funded Project
4. Azad, M.M.H, 2013, Causes and Consequences of Labor Unrest in Jute Mills in Khulna Division in Bangladesh: An Empirical Study
Published by - European Centre for Research Training and Development. And International Journal of Business and Management Review (www.ea-journals.org) Vol.1 No.2.pp57-68, June 2013
2. Azad, M.M.H, 2013, International Accounting Standard (IAS) – 30 in Bank Report Disclosure – Published in Bangla Vision Research Journal (BVRJ), ISSN: 2079-567X, Volume 11. No.1. pp.87- 97. April 2013
3. Azad, M.M.H, 2015, Correlation between debt financing and value maximization of Islami Banks: A Case Study on the Islami Banks of Bangladesh
“International Journal of Managerial Studies and Research (IJMSR), ISSN 2349-0330 4. Azad, M.M.H, 2015, Green Banking Activities Practices of Bangladesh: A Study on Commercial Banks, International Journal of Research in Business Studies and Management, ISSN – 2394-5923, Vol.02, ISSUE No.11, 2015
5. Azad, M.M.H, 2014, Corporate Social Responsibility Practices of Private Commercial Banks in Bangladesh: A Case Study on Southeast Bank Ltd. Developing Country Studies www.iiste.org ISSN 2224-607X (Paper) ISSN 2225-0565, Vol.4, No.14, 2014 6. Azad, M.M.H, 2015. Application Volume of Green Banking Practices: In the Perspective of Rajshahi, Bangladesh – Global Journal of Business Management and Social Science. 7. Corporate Government Practices in the Banking Sector of Bangladesh – A study on the commercial Banks of Bangladesh - Global Journal of Business Management and Social Science. Community Involvement
• Committed to community service. Extensive volunteer history includes involvement in public schools, Habitat for Humanity, children’s homes, and community soup kitchens, work with the elderly, and Member of the Blood donation organization Badhon, Member of the Business and Career Club, feeding and helping the homeless
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