Carolyn Bernice Bowman
Waldorf, MD 20601
(W) 410-***-**** © 240-***-****
Email: ********@****.*****.**.**
Maryland Department of Transportation Authority (EZ Pass)
** ********al Park Circle
Waldorf, MD 20603
Position: Cara Lead April 11, 2011 – Present
Experience: Responsible and accountability for the funds collected at end of day from both locations Nice Middleton Bridge and Waldorf EZ Pass Office. Set up funds and receipts for bank deposit to be transfer to the bank and review deposit with Supervisor. Open and close customer EZ Pass accounts, check for violation, toll dismissal as a one time courtesy. Updating customer information such as: Changed of name, address, phone number, vehicle information and credit cards. Etc. Check class and weight of vehicle for correct axile reading. Assigned devices for each vehicle that was added into the account. Taking charged as a Cara Lead for 7 Employee’s due to Supervisor Katrina Hicks absent at both Facility Nice Bridge and Waldorf EZ Pass Office. Making decision when it arises with both Customer and Employee’s complaints, solving problems and preventing any hostile situations. I’m also a Union Representative for AFSCME Council 3, attend union meetings, presenting any concerns or issue to other union Reps. Etc.
Lowe’s Home Improvement
300 Rosewick Rd
La Plata, MD 20646
(W) 301-***-****
Position: Front End Clerk March 13, 2015 – Present
Experience: Greeting and smiling at every customer as they enter and exit the Lowe’s store. Report to my assign department to be on the registered. Direct customer to correct location and department to receive their items to purchase. Help put back returned items to the correct department or leave in store to be repaired. Printing reports such as: Manager Review Report, Manager Overall, Invoices and Daily Status Reports. Handling cash when in cash office, prepare cash for every register in store for store opening and next day counts. Put currency in correct signed bags and put into safe vault. Used counting machine and hand count currency to write on receipt copies for the Armor Personnel to take to bank deposit. I will help out whenever or wherever it’s needed throughout the store. Etc.
Motor Vehicle Administration (MVA)
11 Industrial Park Circle
Waldorf, MD 20603
(W) 301-***-****
Position: Driving License Agent February 8, 2003 – April 11, 2011
Experience: Greeting the public, set customer to renew driving license, state ID’s, Teacher ID’s, Real Estates License, Limousine License, Business License, School Buses Driver and Commercial License. Set up Background Check with Criminal Justice System, Name changed, addresses and court documents. Check passing and failing test scores for Learner’s Permit for non-commercial vehicle and CDL Permit. Etc. Review Out Of State documents, Over Seas, Foreign documents, Marriage Certificate, Birth Certificate and Death Certificate. Collect currency from customer after completing their transactions. Count currency with Supervisor at the end of shift. Take photo of customer for their products, checking vision reading and doctors vision screening. ETC.
Civista Medical Hospital Center
5 Garratt Avenue
La Plata, MD 20646
(W) 301-***-****
Position: Dietary Aide May12, 2001 – October 13, 2003
Experience: Helping preparation food for Patients, Doctors, Nurses, Personnel Staff, Guest and Visitor’s throughout the hospital daily. Help on tray line by the guidelines on what to prepare for patients due to dieting, medication and health issues. Set up food trays, snack trays and condiments for Doctors, staff meetings, Emergency Staff, and Overnight Staff and Guests. Passing out food trays to patients in their assigned rooms, making sure patients have all their condiments, food and drink is hot or cold. Prepare breakfast, lunch and dinner line throughout the cafeteria, making sure everyone is getting what they need. Being on the register and collect currency from staff and visitors, cleaning tables, sweep and moping the floor. Stocking and putting away stock items from food truck into correct area. Count currency with Supervisor after each Meals and prepare paperwork for hospital security for pickup for the Armory Security. ETC.
ACKNOWLEDGEMENT: WORD, CALCULATOR, 2 WAY RADIO, FILING, EXCEL, INTEGRITY, AND MULTI PHONE LINES, ETC.