Data Entry Service Agent
Resume:
Donna Williams
Eustis, FL *****
**************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Member Service Agent
Amac - Leesburg, FL
September 2018 to Present
Inbound/outbound calls assistance with enrollment and renewal of membership, and data entry.
Concierge/ Customer Care Agent
Hilton Grand Vacations
March 2012 to October 2017
* Contact guests with dated packages to Review and confirm reservation prior to travel.
* Arrange accommodations and tours for multiple property locations.
* Answer calls for direct mail inquiries and assist guests with open-dated packages.
* Answer calls from guests who have booked packages to make date changes and respond to questions
concerning their upcoming vacation.
Benefit Specialist
Aon Hewitt - Orlando, FL
September 2007 to October 2011
* Assist employees with health/welfare benefits, life insurance elections and 401k.
* Advised of provision plans and prescription drug benefits to active members and retirees.
* Assisted Medicare recipients with transition from traditional health plans and consulted retirees on
supplemental plans in conjunction with Medicare.
* Demonstrate an in-depth understanding of the customer needs, resolve root reason for the customer
call.
* Anticipate future needs of the customer by explaining/suggesting/providing additional information.
Inventory Specialist
Wyndham Resorts - Orlando, FL
January 2003 to September 2007
Orlando, Florida
Inventory Yield Management - 01/2003 to 09/2007
* Planned and maintained daily forecasts and reports for each assigned location.
* Accountable for coordinating necessary workflow with resort management and assisting with input and
adjustment of new inventory, channel mix settings and discounts in all assigned locations.
* Coordinated with reservations department and front desk managers for day-to-day activities.
* Investigate inventory issues, provide and implement solutions and measure results.
* Responsible for initiating frequent communications with marketing, rental and site contacts.
* Alert management to sub-optimal practices wherever observed and takes action to correct such
practices and issues within scope of responsibility
* Maintained database integrity through systematic record reviews.
* Worked closely with key systems department to ensure accurate retrieval of system resources.
* Responsible for reporting member/owner activity and resolutions while meeting required deadlines.
Customer Relations Interim Supervisor
Sunterra Resorts - Orlando, FL
February 1999 to September 2002
* Produced reports and correspondence.
* Worked under Customer service managers and supervisors.
* Provided customer service statistics, investigate and resolve customer concerns in collaboration with
respective site personnel and other departments.
* Company liaison for Better Business Bureau
Education
Bachelor of Science in Business Administration/ Fashion Merchandising
North Carolina A&T State University - Greensboro, NC
BS in Business
Skills
? Customer Service (10+ years)
? Guest Service (10+ years)
? Benefits Administration (4 years)
? Procurement (8 years)
? Retail Buyer @ Macys South (4 years)
? Human Resources Management
? Employee Orientation
? Performance Management
? Recruiting (2 years)
? Office Management
? Change Management
? Employee Evaluation
? PeopleSoft
? Interviewing (3 years)
? HR Sourcing
? Conflict Management
? Talent Acquisition
? Payroll
? Statistics
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