Customer Service Delivery Driver

Carlos Jones

Phone: 252-***-**** Email: *********@*****.*** Greensboro, NC

EDUCATION

Sampson Community College

GED, May 2008

SUMMARY OF SKILLS AND QUALIFICATION

• Superb customer service and relations skills

• Enthusiastic, eager to meet challenges and quickly assimilate new concepts

• Highly motivated self-starter who takes initiative with minimal supervision

• Resourceful team player who excels at building trusting relationships with customers and colleagues

• Proven track record of succeeding in a time-sensitive setting

• Excellent critical thinking and decision-making and time management skills

• Ability to manage multiple prospects, pay close attention to detail, respond quickly to changing business needs

CERTIFICATIONS

• Pallet Jack Operator Certification

• Machine Operator

PROFESSIONAL EXPERIENCE

Delivery Driver July 2021-Current

Door Dash

• Load, transport and deliver items to clients or businesses in a safe, timely manner.

• Verify orders that have been packed to ensure that they are correct.

• Request feedback on the services provided and address any concerns.

• Safely operate my vehicle in all types of weather conditions. Assembler/Packer

Marsh Furniture July 2021-Current

• Answer customer queries regarding furniture products.

• Ensure that furniture is delivered to customers in a timely manner.

• Provide furniture recommendations based on customers' needs and promote store sales. Shipping Lead August 2019- July 2021

Tiger Leather

• Train new team members and manage shipping.

• Record accurate and proper information while maintaining the integrity.

• Operate various pallet jacks to transport materials between loading, processing, and storage areas.

• Provided proper housekeeping training for safety and cleanliness of department. Incentive Headset Selector May 2018-July 2019

Walmart Distribution

• Responsible for overseeing and/or handling the receipt, input, sorting, loading, and unloading of products, items, or merchandise.

• Processed, packaged, and shipped orders correctly, ensuring the proper organization of stock and maintenance of inventory.

• Gathering items in a specified quantity before shipment to satisfy customers’ orders. Package Handler September 2017-May 2018

UPS Customer Center

• Maintain the integrity of shipments to preserve the conditions of products during loading, unloading, and packaging.

• Sort packages to specific truck loads and scanning each package to confirm package arrival and condition.

• Lowering and sliding packages that typically weigh 23-35lbs. Selector Athlete November 2015-June 2017

C&S Wholesalers

• Operate an electric pallet jack to transport items to delivery pallets in a safe and urgent manner.

• Assist with picking and packing and assist with pallet building in a busy environment.

• Meticulously storing and stacking material according to the company standards. Overnight Stocker April 2013-July 2018

Shoprite Grocery

• Down stack and stock pallets from truck to shelf, while helping any associates or customers in need.

• Stock shelves in a timely manner, became knowledgeable of my department quickly.

• Ensure all labels and tags always match the merchandise and maintain count of inventory levels to maintain records of goods.

Conveyor Belt Operator January 2013-November 2015

Variety Wholesalers

• Picked orders while operating a single/double pallet rider lift truck.

• Appropriately arranged picked items on pallets and wrapped them for stability and security.

• Adhered to safety compliance regulations and warehouse standard operating procedures. Also, resolved any minor issues that came up.

Conveyor Belt Operator December 2011- January 2013 Pacific Coast Feathers

• Picked orders while operating a single/double pallet rider lift truck.

• Appropriately arranged picked items on pallets and wrapped them for stability and security.

• Adhered to safety compliance regulations and warehouse standard operating procedures. Also, resolved any minor issues that came up.

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