Medical Assistant Quality Control
Resume:
Donald Jewell
*** ****** ****, **********, ******** 40324
Phone: 859-***-**** Email: ***********@*****.***
Education
Harrison County High School
Cynthiana, Ky. 41031
Medtech College
Lexington, Ky. 40507
Medical Assistant
2015-2017
Skills
Reading Comprehension
Speaking
Writing
Management of Personnel Resources
Time Management
Judgment and Decision Making
Active Learning
Operation and Control
Equipment Selection
Equipment Maintenance
Installation
Operation Monitoring
Quality Control Analysis
Repairing
Active Listening
Service Orientation
Instructing
Persuasion
Negotiation
Critical Thinking
Learning Strategies
Complex Problem Solving
Troubleshooting
Accomplishments & Awards
Work Experience
Quality Supervisor, MSC
Georgetown, KY.
02/19/2019-06/17/2021
Was responsible for multiple quality inspections for the seating at Adient. Had to ensure proper staffing, audits, training, etc.
Product Knowledge Expert/Key Hold Manager, Camping World
Georgetown, KY
02/02/2017-03/19/2019
Was responsible for assisting customer’s either via phone, email, or in person with all their camping needs as related to RV camping. Was a key hold manager as well. Had to open/close the store, tills, etc. Had to do reports at the end of shift and get balances ready for deposit and create the deposit. In this position, we had to speak to customers about what they were needing for their camper. We had to handle several different parts such as awnings, fabric, hitches, a/c units, water heaters, etc.
Outfitter, Cabela’s
Lexington, Ky.
January 2016 - July 2017
I was responsible for making sure customer's needs were met by asking question about what they were looking for and what they wanted. I worked in the firearms department; I was responsible for making sure that the background checks were submitted properly before completing the sale. Was responsible for doing inventory, pricing, and stocking new merchandise.
Supervisor, Trainer, OPS, and Quality Manager, Xerox
Lexington, Ky.
August 2003 - December 2015
I oversaw about 30 to 35 agents on my team and sometimes less. I oversaw making sure that they were meeting all of the required metrics per the client’s direction. The metrics were Hold time, Quality, Production, After Call Work, and Average Handle Time. I was responsible for training and disciplinary actions for attendance, break times, and not meeting the required metrics goals. I filled in for about 6 months as an Operations Manager and I was a trainer, QA analysis manager, HR Assistant, and Mentor. I was awarded the Supervisor of the Cycle on three different occasions, 1st time was in 2004, 2nd time was 2007, and the 3rd time was 2009. I was given recognition for winning multiple team related metrics competitions.
Department Manager, Gordmans
Lexington, KY.
August 2005 - October 2007
I oversaw the following areas: Home Decor, Wall Art, Luggage, Toys, Seasonal, and Home Goods. My duties were as follows: ordering, unloading trucks, inventory, pricing, stocking, resetting modules, and hiring associates for the department and training them. I was moved into a Key Hold manager position as well, those duties included closing out registers at the end of the day and counting cash drawers to ensure that there was no shortage or overages and completing the night deposit drops.
Dept. Mgr. Wal-Mart,
Georgetown, KY,
2000 - August 2003
My role was to ensure that I managed the department and assisted customers as needed. The department responsibilities were to order product, pricing, inventory, stocking, resetting modules, and hiring associates for the department and training them as well.
88M/11B, U S Army
Ft. Bliss, TX.
June 1989 - April 2003
I drove all wheeled vehicles and performed other duties as assigned. I served in Desert Shield and Storm and I was also in Iraq, as well as other locations as required. I received several awards and achievement medals while on duty.
Security
Building Officer/Mobile Unit, Whelan Security
Georgetown, KY.
02/2015-01/2017, 03/2018-02/2019
Was responsible for doing a roving check inside all the buildings in my assigned area and filled in on mobile whenever needed.
Tools & Technology
Microsoft Office, Hand and Power Tools, other office equipment, computer proficient, printers, scanners, and fax
Volunteer Work
United Way of the Bluegrass
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