Customer Service Administrative Assistant

HANNAH WALLEN

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**** ******** ***** ***# ***, Orlando FL 32835

Cell: 407-***-****

Email: ************@*****.*** / **************@*****.*** O B J E C T I V E

A result-oriented and highly motivated individual seeking an opportunity in legal or general administration, customer service or operations, to positively contribute to the organization’s corporate objectives while gaining valuable industry and personal experience. S K I L L S

• Good problem-solving and time-management skills, with the ability to work well under pressure

• Ability to work independently as well as part of a team

• Excellent interpersonal skills

• Good written and verbal communication skills

• Proficient in Microsoft Office applications

• Reliable, adaptable, and resourceful

E X P E R I E N C E

MARRIOTT WORLD CENTER

(Orlando, Florida) Jan 2022- Present

Assistant Manager

• Supervise and oversee housekeeping staff, assign tasks, and provide training to maintain high- quality cleaning standards throughout the hotel or facility.

• Perform room inspections and common areas for cleanliness, ensuring adherence to established standards and promptly addressing any issues1.

• Manage the cleaning supplies and equipment inventory, placing orders to support the housekeeping team.

• Handle guest complaints related to housekeeping services and resolve issues promptly to maintain high levels of satisfaction

Rooms Inspector

• Enter the status of rooms cleaned.

• Complete checklists to report the cleanliness and condition of each assigned area.

• Complete required housekeeping paperwork.

• Identify room assignments and the type of cleaning required for each room. Inspect guest rooms after being cleaned by the Housekeeper.

• Respond promptly to requests from guests and other departments.

• Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Housekeeping Coordinator

• Run sold room reports and verify room status.

• determine discrepant rooms, prioritize room cleaning, and update the status of departing guest rooms.

HANNAH WALLEN

HANNAH WALLEN

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• Assist Housekeeping management in managing daily activities.

• Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk.

• Prepare and distribute room assignments to the housekeeping staff. Record, monitor, and update the list of ‘Do Not Disturb' rooms.

• Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list. Complete required housekeeping paperwork. FACEY COMMODITY (Manufacturing and Distribution) COMPANY LIMITED

(Kingston, Jamaica) March 2015 - October 2021

Receptionist/Administrative Assistant (Pfizer line of products) Duties include:

• Provide administrative support to HR department and selective company executives, including contacting and scheduling interview candidates.

• Assist with the planning and organizing of monthly (internal) cycle meetings and seminars, reserve boardrooms for meetings, and organize refreshments.

• Assist with organizing external meetings conducted by Pfizer.

• Reconcile monthly travel stipend/ allowance for medical sales representatives (med reps) and maintain a record of sick and vacation leave (for med reps).

• Provide front desk reception including receiving visitors; process incoming mail and packages; disburse checks; coordinate the schedules of company bearers; receive and redirect incoming calls. Team Lead (Central Filing Room) January 2013 - March 2015 Duties included:

• Supervise a team of ten (10) filing clerks and ensured the efficient functioning of the office.

• Successfully managed a company-wide special project to convert hundreds of manual files to electronic format for storage in the company’s DocuShare system. BL CARIBBEAN DEVELOPMENT GROUP LIMITED (Kingston, Jamaica) Administrative Assistant January 2012 - October 2012 Duties included:

• Perform reviews of statutory documents to ensure compliance with Governmental guidelines governing the development of housing projects.

• Assisted with researching and sourcing raw materials and fixtures for various housing development projects.

• Perform clerical duties such as processing new applications and creating and maintaining files. GUARDIAN LIFE LIMITED (Kingston, Jamaica)

Administrative Clerk August 2003 - December 2003

Duties included:

• Process new customer applications and performed other clerical duties such as filing and data entry.

HANNAH WALLEN

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JAMAICA URBAN TRANSIT COMPANY LIMITED (Kingston, Jamaica) Summer Employment - July 2001 - August 2001 and July 2002 - August 2002 Duties included:

• Time scheduling of buses on specified routes, and interviewing clients who submit requests for charter services.

E D U C A T I O N

Valencia College – Currently pursuing business administration at Valencia College 2024 Diploma in Paralegal Studies, Justice Training Institute (Kingston, Jamaica) 2017-2018 National Vocational Qualification of Jamaica (NVQ-J) Certificate of competence HEART TRUST/National Training Agency (NTA) 2004-2005 Subjects include: - customer service, typing, receptionist skills, telephone techniques, entrepreneurship, Microsoft Office applications, Peach Tree accounting - level 1 R E F E R E N C E S

Available upon request

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