Customer Service Representative

BI SERGE FABRICE DJE

Unit *, *** Pangilin Compd S. Nicolas 1 Bacoor Cavite Philippines.

**************@*****.***

+639*********

Civil status: Single

Date of Birth: February 28, 1990

Nationality: Ivorian (Ivory Coast)

Professional Summary

Enthusiastic and ambitious customer service specialist & technical support with widespread transferable skills in management, Sales, and operation. Exceptional ability to connect with People and understand their wants, needs, and desires and delivering legendary service on every interaction

Work History

French Customer Service Representative

Samsung Inc. Casablanca Morocco

July 2020-March 2023.

•Help customers select appliances according to the specifications of the desired item

•Recommend suitable devices in case of shortage of desired Aircon, Washing machine, TVs, Phones...

•Provide the best cross reference for obsolete or competitive devices

•Answer customer questions and provide information on procedures or policies via chat, email, and phone call.

French Bilingual Customer Service representative

FIELPI Group. Abidjan Ivory Coast.

December 2015 -Feb.2019.

•Assist customers with delivery status and provide an estimated shipping date of imported or exported goods.

•Provide estimation of the price of exporting containers from one country to another.

•Respond to customer calls, emails, and chats to help them book and track boat location.

•Answer customers’ questions, and provide information on procedures or policies

Education

American and British Academy, Online Course.

Intermediate Certificate, English.

February 2014.

ISCAT (HIGHER INSTITUTE OF COMMERCE), Abidjan Plateau Ivory Coast.

Bachelor of Business Management

September 2013.

College Pythagore, Abidjan, Ivory Coast.

Baccalaureat Serie A2.

July 2010.

Skills

Languages

French: Native

English: Good

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