Customer Service Representative

French

English

Filipino

+63-966-***-**** (Viber WhatsApp)

***************@*****.***

Manila, Philippines

C O N T A C T A B O U T M E !

S K I L L S

E D U C A T I O N

W O R K E X P E R I E N C E S

Native French Speaker

Excellent Computer Skills

IT Technical Support

Fast Adaptability and Versatile Working Skills

Intermediate Certificate - English

American & British Academy

2023 - 2024

IT Network and Maintenance

Professional Aptitude Diploma

2019 - 2020

FRENCH CUSTOMER SERVICE REPRESENTATIVE

SAMSUNG INC - CASABLANCA

Assist customers in comparing appliance features and benefits to find the best match for their needs.

Resolve customer complaints by identifying the issue and proposing effective solutions.

Guide customers through the purchasing process, including financing options and warranties.

Stay updated on product knowledge and industry trends to provide accurate information to customers.

Support customers with installation instructions and maintenance tips for their appliances.

Process returns and exchanges according to company policies while ensuring customer satisfaction.

Document customer interactions and feedback in the customer relationship management (CRM) system.

Conduct follow-up calls or emails to ensure customer satisfaction after purchase or service.

July 2022- February 2024

Dynamic and results-driven French Bilingual Customer Service Representative with extensive experience in delivering exceptional customer support across technical, sales, and logistics domains. I excel in fostering strong client relationships and resolving complex issues with a proactive approach. My bilingual proficiency enhances communication and ensures seamless interactions in diverse environments. With a proven track record of driving customer satisfaction and contributing to team success, I am passionate about leveraging my skills to elevate service standards and support business growth. L A N G U A G E S

JUNIOR MONOKO

F R E N C H B I L I N G U A L R E P R E S E N T A T I V E FRENCH BILINGUAL CUSTOMER REPRESENTATIVE

SMR CONSULTING - IVORY COAST

Calculate and provide quotes for shipping costs based on container size, weight, and destination.

Assist customers with customs regulations and documentation required for international shipping.

Coordinate logistics and schedules for timely delivery of containers to clients. Track and report on the status of shipments, providing updates to customers on delivery timelines.

Create and maintain databases for tracking customer inquiries and shipment histories.

Facilitate communication between shipping lines, freight forwarders, and customers to ensure smooth operations.

Develop travel itineraries for clients, including accommodations, transportation, and activities.

Gather and analyze customer feedback to improve services and enhance the overall travel experience.

February 2020 - March 2022

Proficient in Customer Service and Sales

Efficient in Administrative Tasks

Conversational English Skills

Logistic and Transportation

Math & Natural Sciences

Baccalaureate

2018 - 2019

F R E N C H B I L I N G U A L R E P R E S E N T A T I V E I hope this message finds you well! I’m excited to apply for the French Bilingual Customer Service Representative position. With a strong background in Customer Service, Technical Support, and Sales, I’m eager to leverage my skills to help enhance your customer experience and drive business success.

In my role as a French Bilingual Customer Service Representative, I have developed a deep understanding of how effective communication can transform customer interactions. I pride myself on my ability to engage with clients in both French and English, ensuring that every customer feels valued and understood.

My experience in logistics and transportation has further honed my skills in providing timely and efficient solutions, which I believe is crucial in fostering long-lasting relationships. I am confident that my proactive approach to problem-solving and my passion for delivering top-notch service can contribute significantly to your team’s success. Whether it's addressing customer inquiries, facilitating communication, or supporting your sales efforts, I am dedicated to ensuring that your clients receive the best possible experience. Thank you for considering my application! I would love the opportunity to discuss how I can contribute to the fantastic work in your company and help drive your customer service initiatives forward.

I hope to hearing from you soon!

T O W H O M I T M A Y C O N C E R N,

S I N C E R E L Y,

Junior Monoko

JUNIOR MONOKO

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