Customer Service Representative

Ta’Nya McBride

601-***-**** **************@*****.*** Hattiesburg, MS 39401

SUMMARY

Personable and dedicated customer service representative with extensive experience in industry.

Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients.

Motivated to maintain customer satisfaction and contribute to company success. Articulate,

enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating

partnerships and growing businesses.

SKILLS

e Appointment Scheduling ¢ Call Management

¢ Customer service excellence ¢ Customer Service

¢ [Product or Service] support e Account Administration

¢ Service desk support e User Support

e Application support e Analytical Skills

¢ Online Chat Support ¢ Data Management

e Incoming Call Management e Excellent Communication

EXPERIENCE

Customer Support Specialist, Sharron’s Refund Ready, December 2021-January 2024

Hattiesburg, MS

Provided technical support to customers by responding to inquiries and resolving issues in a

timely manner.

Assisted customers with product installation, troubleshooting, and usage questions.

Responded to customer emails and phone calls promptly, courteously, and professionally.

Maintained up-to-date knowledge of company products, services, policies, and procedures.

Researched customer inquiries using available resources such as FAQs and online forums.

Ensured customer satisfaction through effective communication skills and problem resolution

techniques.

Developed innovative strategies to improve customer experience with the product or service

offered by the company.

Followed up with customers after issue resolution to ensure their satisfaction with the outcome.

Performed regular follow-up calls to check on customer satisfaction levels.

Monitored trends in incoming requests from customers for identifying potential problems or

opportunities for improvement.

Responded quickly to customer inquiries, needs and problems.

Delivered fast, friendly and knowledgeable service for routine questions and service

complaints.

Upheld high standards of customer services by responding to inquiries, needs and problems.

Consulted with customers regarding needs and addressed concerns.

Maximized customer satisfaction by handling customer email and telephone interactions.

EDUCATION AND TRAINING

Associate of Science

Cardiovascular Technology, Pearl River Community College, Poplarville MS Expected in May 2026

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