Bilingual, excellent communication skills, fast paced, integrity, team
Resume:
Erika Hester
Iowa Park, TX *****
***************@*****.***
Work Experience
Tree Service Groundsman
Paladin Tree Service-Holliday, TX
January 2024 to May 2024
Trimmed and shapes trees to promote healthy growth and maintain desired appearance. removing dead or hazardous branches, trimming new growth, and lowering cut branches. use of tools like chainsaws, pole saws, pruning hooks, sheers, and clippers. climbing and rigging techniques, operating equipment like boom trucks and brush chippers, lifting and moving brush and logs, and cleaning up debris.
worked in harsh conditions, long hours on my feet, and managed traffic flow. Assisted in a crew that removes and trims trees.
Assist to inspect trees for diseases, pests, or other damages, and use equipment and pneumatic tools. customer service, bucket truck experience, landscape maintenance, power lines, and chipper Waitress/Server/Cashier
NorthSide Grill-Wichita Falls, TX
January 2022 to June 2022
• Provided exceptional customer service to ensure a positive experience for all patrons.
• Managed cash handling responsibilities with accuracy and attention to detail.
• Followed strict food handling guidelines to maintain safety and quality standards.
• Collaborated effectively with team members to achieve common goals.
• Took orders promptly and accurately to fulfill customer preferences.
• Demonstrated extensive knowledge of menu items to provide recommendations and answer questions. Production Worker/Assembler/machine operator
MAGIC AIRE-Wichita Falls, TX
November 2021 to April 2022
• Fabricated custom sheet metal components for various industrial applications.
• Installed and maintained commercial wiring systems in accordance with safety standards.
• Experience in assembling small units
• Ability to read technical manuals and schematics
• Knowledge of safety and quality regulations
• Ability to use hand and power tools
• Familiarity with operating systems and testing equipment
• Strong attention to detail
• Excellent problem solving skills
• Excellent communication and interpersonal skills
• Ability to work independently with minimal supervision
• Ability to work in a team environment
Insurance Agency Owner/Office Manager
Tommy Hester Insurance (Farmer's Insurance Group)-Bowie, TX March 2010 to April 2013
Promoted the insurance agency to customers, educated them on insurance coverage, and made recommendations. evaluated current policies and recommended additional coverage. Responsible for selling new insurance contracts or modifying existing ones. contacted potential clients, assessed their needs, and offered suitable protection plans. Managed inquiries, resolved service issues, documented customer requests, and finalized policy adjustments. Helped agent resolve customer complaints. Provided administrative support to the agency, such as answering phones, responding to emails, scheduling appointments, and distributing mail. Updated the client database, tracked office expenses, and ordered office supplies.
Used Farmers Insurance databases and software in order to maintain quote upgrade or file claims for customers and existing customers
Inspected homes and autos for qualifying policies
Mental Health Technician (MHT)
United States Air Force (AF)-Sheppard AFB, TX
May 2000 to October 2008
• Gave Suicide Prevention briefings once a week as needed on PowerPoint to more than 150 airmen at a time in auditorium and provide preventative education and resources to new soldiers as they enter tech school at Sheppard AFB
• Ensured patient safety
• Facilitated group therapy sessions to promote interaction, communication, and support among patients.
• Created detailed treatment plans that incorporated evidence-based practices and personalized goals for patients.
• Responded effectively to crisis situations by intervening promptly and following protocols.
• Conducted behavioral observations to assess changes, progress, and challenges in patients' mental health.
• Utilized therapeutic communication techniques to establish rapport, build trust, and encourage open dialogue with patients
• worked closely with individuals suffering from developmental disorders, mental illnesses or substance abuse issues, undertaking tasks such as administering medication, helping with daily tasks and organizing activities for patients' happiness and comfort.
• Pursuing a Bachelor's degree in Social Work, have an Associate degree in Psychology
• Certifications in mental health or psychiatric technology; mastered skills such as effective communication, compassion, attention to detail, physical strength and time management
• Certified trained and well practiced in Conflict resolution, group and individual therapy, DSM-4 diagnostic book, administration of mental health disorder tests to diagnose patients, reading and entering progress notes, patient records
• Very knowledgeable in Mental Health disorders, dual diagnosis, and identifying diagnostic characteristics
• Trained other Airmen as the lead technician on the inpatient Psychiatric Ward
• Observe and record patient behavior
• Administer medication or other treatment as prescribed by a doctor
• Monitor patient vital signs
• Help facility staff keep a clean environment
• Restrain violent patients when necessary
• Help transport patients from one facility to another or help transport them within a facility
• technical school completed for patient counseling, human biology and psychology.
• effectively listen closely to patient needs and develop a connection with them through conversation
• ability to communicate clear notes regarding the status of the patient to other medical professionals.
• Demonstrated compassion towards patients in understanding the difficult situation they're in
• great attention to detail, remembering small details about my patients to help connect with them, such as personal anecdotes or preferences.
• Physical strength and stamina
• helpful nature and enjoy helping others sense of purpose to provide the best possible care to patients.
• use of leadership skills to provide clear instruction on daily living and treatment plans to promote healthy lifestyle and minimal anxiety
Education
Some college in Sociology
Vernon College/Community College Air Force - Wichita Falls, TX Skills
• Bucket Truck Experience
• Individual / Group Counseling
• Construction
• Climbing
• Tree Care
• Schematics
• Landscape Maintenance
• Farming
• Vital signs
• Crisis Intervention
• Fabrication
• Conflict management
• Addiction Counseling
• Hand tools
• Power tools
• Bilingual fluent
• Behavioral Therapy
• Social Work
• Group Therapy
• Mental Health Counseling
Military Service
Branch: United States Air Force
Service Country: United States
Rank: E 4
May 2000 to October 2008
Certifications and Licenses
Licensed Psychiatric Technician
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