Customer Service Accounts Payable
Resume:
Shavonne Cobbins
Vacaville, CA *****
*******@*****.***
Enthusiastic customer service representative with over 15 years of retail experience responding to all manner of customer inquiries.
Authorized to work in the US for any employer
Work Experience
Back End Clerk
Lowe's Home Improvement - Vallejo, CA
June 2021 to Present
Processes returns, manages procedures related to Centralized Return to Vendor and appropriately disposes of items, contacts a vendor for replacement/credit, returns merchandise to the floor and is responsible for successful freight and merchandising fulfillments at Lowe’s locations. Processes paperwork for shipments and physically moves stock as it is delivered. Schedules shipments when necessary and checks the quality and accuracy of orders. Establish effective communication with customers, vendors, and manufacturers.
Member Service Supervisor
Sam's Club - Vacaville, CA
August 2019 to Present
• Assists management with supervision of all front-end associates, verify and maintain a large cash drawer, compliant with internal control, customer/member-centered and service driven, effective communications, build membership metrics levels/retention, drive performance, human capital driven, reduce shrink, empowers associates to personal best, career pathing/personal consulting, post- training, strategic planning, experience in payroll/human resource interviewing/on-boarding, maintains operational equipment, leads point of sales, processes refunds/exchanges/payments, ethical integrity, assists with tobacco sales and federal compliance standards, experience with wireless connection center, and jewelry sales.
Accounting Clerk
PAKSN - Vacaville, CA
October 2017 to August 2019
• Managing accounts payable using accounting software and other programs
• Handling accounts payable for separate entities and vendors
• Analyzing workflow processes
• Establishing and maintaining relationships with new and existing vendors
• Ensuring bills and payroll are paid in a timely and accurate manner while adhering to departmental procedures
• Processing due invoices for payments
• Comparing purchase orders, prices, terms of payment and other charges
• Processing transactions and performing accounting duties such as account maintenance, recording entries and reconciling books of accounts
Key Holder
Lucky's Market - Vacaville, CA
September 2003 to September 2017
Provide customers with a remarkable shopping experience by demonstrating, training, and holding store associates accountable for excellent customer service
• Manage front-end performance and productivity (over/short tills, check collection, cash over/short, WIC compliance, EBT compliance, bottom of basket check, circle savings on receipt, items checked per minute, front-end efficiency, Three's A Crowd, etc.)
• Directly lead Clerks and Clerk's Helpers with focus on accountability and achieving high level of business performance assigned area
• Ensure that front-end and parking lot conditions are met (check stand merchandising, floors, cleanliness, shopping carts, bags, etc.)
• Perform store balancing (bookkeeping) function to enhance a remarkable shopping experience in the store
• Perform front-end management functions (to include refunds/returns, loans/pick-ups, check authorization, etc.)
• Monitor customer experience on front-end
• Occasionally maintain total store operations in absence of store management
• Forklift certified
Education
High school diploma
Vacaville High School - Vacaville, CA
September 1999 to June 2003
Skills
• Administrative Experience
• Interviewing
• Employee Orientation
• Strategic Planning
• Accounts Payable
• QuickBooks
• Accounting Software
• Account Reconciliation
• General Ledger Accounting
• Bank Reconciliation
• Payroll
• Bookkeeping
• Banking
• Accounting
• Call center
• Filing
• Customer support
• Mobile devices
• Telecommunication
Contact this candidate