Customer Service Data Entry

ES

ERICA SCOTT

**********.**@***.*** 316-***-**** Wichita KS

Focused Fraud Analyst with highly developed skills that truly shine when identifying anomalies and teaming up with staff members for brainstorming purposes. Seeking to leverage experience to take next career steps in finance and fraud investigations. Expertise in gathering, analyzing and reporting evidentiary findings, including financial analysis and fraud. Demonstrated success in administering multi-million-dollar client portfolios and actualizing strategies to grow client accounts and drive business objectives.

Team Management

Compliance

Communication Skills

Documentation

Data analysis

Data Entry

Attention to detail

Multitasking

MS(outlook, word, excel, powerpoint)

Conduct interviews

Write legal reports

Loss Mitigation

Customer Service

AWS experience

IP Address Tracker

Risk Management

Fraud Detection

Audit

Investigation skills

Research skills

Analytical skills

Critical thinking skills

Organizational skills

Time management

Genpact

Fraud Investigator

06/2023 - 02/2024

Identified patterns of suspicious activity across multiple accounts or transactions.

Maintained detailed records regarding investigations, including evidence collected and investigative techniques used.

Conducted research on new trends in credit card fraud and implemented preventive measures accordingly.

Developed risk management strategies to reduce the potential for future fraud losses.

Analyzed customer data to detect suspicious activity, such as multiple accounts opened in a short period of time or large purchases made with little or no money down.

Identified and investigated fraudulent transactions by reviewing credit card applications and transaction histories.

Created reports for management on the status of debit card fraud investigations.

Responded promptly to customer inquiries regarding suspected or confirmed debit card fraud incidents.

Reviewed, verified and identified customer transactions to detect and prevent financial crimes activities.

Summary

Skills

Experience

VDART

Fraud investigator

04/2022 - 05/2023

Reviewed 1000+ cases with potential fraud and prevented over $5 million being sent out to fraudulent actors

Analyzed financial statements, mortgage statements, property taxes, manufactured and mobile home loans, lot rent payments, ground rent/lease and tribal trust land lease payments, Homeowner's insurance, Contract for Deed, bank records, and HOA statements/payments Used government databases to identify fraud and other instances of fraudulent crimes

Resolved complex fraud cases; involving multiple victims and suspects Trained new investigators on best practices for investigating fraud Analyzed large amounts of data to find patterns of fraud and anomalies Prepared comprehensive investigative reports and other written communications for upper management and internal/external law enforcement agencies

Contacted customers directly to notify of fraudulent activity and minimize impacts

Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.

VDART

Fraud investigator

03/2021 - 04/2022

Provides respectful, courteous customer service and coordinates the UI claims taking activities of individuals filing for all types of Michigan based liable claims

Determines claimant eligibility for UI benefits, PUEC benefits, PEUC-2 benefits, EB benefits, PUA benefits, claim type, and benefit computations by conducting fact-finding, evaluating qualifications, and reviewing wages and employment history

Simultaneously navigates a variety of computer systems and applications Provides customer service and problem solving in response to claimant inquiries and advises claimants of their rights and responsibilities under current legislation and division policies and procedures; evaluates UI claims and issues

Interprets and applies knowledge of division policies, state and federal laws, and regulations and the Federal Unemployment Tax Act (FUTA) to determine eligibility entitlement

Researches, reviews, and advises claimants on unfamiliar concepts, filing options, and programs that apply to claim activities Interprets federal and other states' laws and regulations governing UI programs providing services as an agent for other states' inquiries Formulates a formal judgment on non-monetary non-separation issues after conducting fact-finding, researching law sources and applying knowledge of state and federal statutes.

Shiftsmart/Dynata

Appointment Call Center Agent

01/2021 - 03/2021

Handling inbound calls from residents of Newyork to help with covid- vaccine scheduling

Computer troubleshooting / Technical support

Account setup / Login troubleshooting

Providing details and documents about covid-vaccine. Shiftsmart/Dynata

Virtual Call Center Agent

06/2020 - 05/2021

Handle difficult calls in a professional manner

Calls consumers across the country to gain their opinions on a variety of topics! Ability to record accurate and thorough answers using computer software

Social and personal interaction skills

Political surveys.

College Hill Nursing & Rehab Center

CNA

02/2020 - 07/2020

Facilitated activities of daily living, including personal hygiene management, feeding and ambulation

Helped patients effectively manage routine bathing, grooming and other hygiene needs

Supported ambulation and physical therapy needs by conducting planned exercise routines

Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy

Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination

Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices. Medical Lodge - Goddard, KS

CNA

03/2018 - 05/2019

Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination

Facilitated activities of daily living, including personal hygiene management, feeding and ambulation

Helped patients effectively manage routine bathing, grooming and other hygiene needs.

Goddard High School Goddard

Diploma

Wichita Area Technical College Wichita

CNA, HHA, & CPR

Education and Training

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