Administrative Assistant Customer Service
Resume:
Jennifer Grout
Rock Springs, WY *****
*************@*****.***
I am an outgoing, quick to learn, dedicated, medical administrative assistant. I am looking for a long term position where I can utilize all of my skills, and maybe learn a few more. I am organized, and work well in a fast paced environment.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
White Mountain Golf Course-Rock Springs, WY
March 2024 to Present
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Built rapport with customers through active listening, empathy, and personalized interactions
• Upsold additional products or services to customers based on their needs and preferences
• Maintained a positive attitude and professional demeanor even when faced with challenging or difficult customers
Loader/Driver
FedEx-Rock Springs-WY
November 2023 to February 2024
• Loader of packages for the fleet of delivery trucks.
• Deciphered between numbers to determine which trucks to be loaded.
• Deliver packages within a timely manner.
• Ensure correct delivery of packages to appropriate addresses Customer Care Assistant
My Daily Choice-Las Vegas, NV
April 2019 to August 2022
Customer Care Coordinator, resolving customer concerns with placing orders, shipping and receiving their orders. Whether it be through phone/chat/email support . Part of the team of the Safety Committee . Ensuring the safety of fellow co workers and the place of business.
Administrative Assistant/Receptionist
West Valley Imaging-Henderson, NV
March 2016 to August 2018
Check in and out patients • Collect co-pays • Verification of insurance including detailed benefits • Cash/ credit handling • Knowledge of HIPPA guidelines • Utilize PC to enter and receive patient/insurance data
• Prioritize daily tasks • Schedule patient appointments Front Office Assistant
Sunrise Pediatrics-Las Vegas, NV
April 2015 to March 2016
Check in and out patients
• Collect co-pays
• Verification of insurance
• Cash/credit handling
• Knowledge of HIPPA guidelines
• Utilize PC to enter and receive patient/insurance data
• Prioritize daily tasks
• Schedule patient appointments
PatientServiceManager
Childrens Therapy Center-Las Vegas, NV
January 2014 to December 2015
Check-in/ check-out patients
• Collect co-pays and balances
• Knowledge of HIPAA guidelines
• Utilize PC to enter and retrieve patient data
• Cash/credit handling
• Close out batches Count inventory, place order, and organize
• Insurance verification
• Prioritize patient daily car
Patient Services Coordinator
Comprehensive Cancer Centers of Nevada-Las Vegas, NV January 2011 to December 2013
Schedule patients for follow-ups, chemo treatments, consultations and diagnostic tastings
• Check-in patients
• Collect co-pays and balances
• Knowledge of HIPAA guidelines
Medical Administrative Assistant / Office Supervisor Foothills Pediatrics-Las Vegas, NV
January 2008 to December 2011
Check in and check out patients
• Prioritize patient daily care, according to acuity and scheduled patient procedures
• Schedule appointments for 6 offices
• Assist patients with past due accounts
• Assist with patient and family education
• Insurance verification
• Utilize PC to enter and retrieve patient data
• Cash/credit handling
• Close out batches
• Supervise front office staff
• Count inventory, place order, and organize
• Knowledge of HIPAA guidelines
Customer Service
Albertsons Grocery-Paso-Robles, CA
January 2004 to December 2005
Resolve customer complaints to satisfaction
• Answer multi-line phones
• Data entry on POS
• Western Union money orders
• Handled movie rentals
Education
Diploma in Medical Administrative Assisting
Academy of Healing Arts - Las Vegas, NV
January 2008 to July 2008
Skills
• Front Desk
• Reception
• Supervising experience
• Customer service
• Clerical experience
• Sales
• Cash handling
• POS
• Cash register
• Leadership
• Accounting
• Medical terminology
• EMR systems
• HIPAA
• Merchandising
• Negotiation
• Data collection
• Customer support
• Filing
• Heavy lifting
• Driving
• Front desk
• Upselling
• Microsoft Office
• Math
• Windows
• Documentation review
• English
• Phone etiquette
• Communication skills
• Strong leadership skills
• Customer service
• Problem solver, and multitask
• Team player
• Medical terminology
• Fundamental Microsoft Windows
• Office
• Outlook
• Word
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