Customer Service Administrative Assistant
Resume:
Teena Wright
Antioch, CA
Phone: 510-***-****
Email: ************@*****.***
Summary of Qualifications
Administrative support professional experienced working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Highly trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, and Google Docs) and various database applications and the Internet. Experienced in bookkeeping, quick books, billing, payroll systems, requisitions, AP/AR, time management skills, and proactive and driven attitude. Detail-oriented and resourceful in completing projects; able to multitask effectively. Capabilities include:
Customer Service & Relations Word Processing & Typing Computer Operations Accounts Payable/Receivable
Filing & Data Archiving Office Equipment Operation Telephone Reception General Accounting/QuickBooks
Problem-Solving Technical Support Savvy
Experience Highlights
Administrative Assistant/Office Manager
Performed administrative and secretarial support functions for a non-profit agency's 9 Board of Directors and 5 Senior Executive, 1 Chief Executive Officer, and President. Coordinated and managed multiple priorities and projects for presentations Provided secretarial and reception service with discretion Schedule appointments and maintain a calendar with accuracy; prepare and attend Board of Director Meeting Assist with routine HR-related questions, serviced as a point of contact for employees with professional and confidentiality regarding Medical benefits coverage and expenses, payroll issues in references to garnishments, disciplinary actions with union representative and supervisor Ordered and managed office supplies, updated personnel files, Setup interview meeting schedules as part of the recruitment process- Review applications and resumes for interview
Proved employees with safety training under OSHA guidelines, team building, and emergency evaluations Assist with general accounting functions, maintained journals, and handled AR/AP Provided telephone support; investigated and resolved problems with staff members and the general public. Trained and supported staff members with training and customer relations Facilitated staff recruitment, hiring, training, performance reviews, and scheduling of interviews (phone and face-to-face
Prepare monthly staff meetings and semiannually manners and directors’ team-building retreats, as well as staff/staff retreat
Make travel arrangements for directions and prepare presentations Administrative Assistant/Human Resources Assistant Performed administrative and secretarial support functions for the 12 Directors and 20 Managers at a non- profit agency.
Coordinated and managed multiple priorities and projects for presentations Provided secretarial and reception service with discretion Schedule appointments and maintain a calendar with accuracy Assist with routine HR-related questions, serviced as a point of contact for employees with professional and confidentiality regarding Medical benefits coverage and expenses, payroll issues in references to garnishments, disciplinary actions with union representative and supervisor Ordered and managed office supplies, updated personnel files, Teena Wright
2248 Renwick Lane
Antioch, CA
Phone: 510-***-****
Email: ************@*****.***
Setup interview meeting schedules as part of the recruitment process- Review applications and resumes for interview
Proved employees with safety training under OSHA guidelines, team building, and emergency evaluations Assist with general accounting functions, maintained journals, and handled AR/AP Provided telephone support; investigated and resolved problems with staff members and the general public. Trained and supported staff members with training and customer relations Facilitated staff recruitment, hiring, training, performance reviews, scheduling of interviews (phones and face- to-face
Prepare monthly staff meetings and semiannually manners and directors’ team-building retreats, as well as staff/staff retreat
Make travel arrangements for directions and prepare presentations Customer Service & Reception
Route incoming calls to the appropriate department. Demonstrated ability to maintain, Composure and work efficiently in a fast-paced environment while preserving strict confidentiality. Conducted interviews to elicit necessary information for housing and job search, accurate prioritization, and to assist
Professionalism in the office setting
Orchestrated agency special events and reservations; managed customer relations and provided Exemplary service to all staff, customers, and vendors. Welcomes visitors by greeting them in person or on the telephone; answering or referring inquiries. Directs visitors by maintaining employee and department directories and giving instructions. Maintains security by following procedures, monitoring logbooks, and issuing visitor badges. Employment History
CenterPoint, INC
Administrative Assistant
2022-current
Options Recovery Services
Human Resources Generalist Criminal Justice Administrative Assistant 2018- 2022
Tenderheart Homecare Agency
Homecare Assistant
2014-2021
Watertight Restoration, Inc
Office Manager
2016-2017
Blue Apron, Richmond, CA
Packer/Label controller
2014-2016
Teena Wright
2248 Renwick Lane
Antioch, CA
Phone: 510-***-****
Email: ************@*****.***
South Mississippi Regional Retardation Center, Long Beach, MS Administrative Assistant
2012-2013
Jelani Inc., San Francisco, CA
Administrative Assistant
1989-2004
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Education and Professional Training
University of Phoenix (1989 - 1993)
Associate in Business Administration
SHRM Certification
St. Mary’s College
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