Customer Service Representative
Resume:
Chris Molina
Chandler, AZ *****
*************@*****.***
Customer Service Representative with over 5 years of experience in telephone customer service, including tech support, customer care, Spanish interpreter as well care navigator in front office. Familiar with major customer service software and conflict resolution, possess a positive attitude. Great communication skills and a people person excellent patient care, oral and written communication skills, and a wide range of computer knowledge with proficiency and familiarity in programs. Aiming to use my proven skills effectively to fill the role in your company. Authorized to work in the US for any employer
Work Experience
Customer Service Advocate
Chapman Automotive - Chandler, AZ
February 2020 to Present
Answer inbound & outbound calls in a timely manner Assist customers with scheduling service appointments Provide basic knowledge on vehicle issues Confirm & verify warranty information with service advisors Send emails for follow up’s
Provide accurate service timeframes
Direct customers to body collisions, if necessary, based on information provided Process outbound calls to customers that have been waiting for the current amount of time to be assisted with service
Work with service advisors to provide the best service Customer Service Advocate/ Messaging Agent
GM Financial - Chandler, AZ
December 2016 to January 2020
Providing exceptional customer service & assisting with registering online. Providing account information on multiple vehicle accounts i.e. (interest rates, payoff quotes/ early lease payoffs, warranty information, correspondence & contract information, etc) Processing payments & providing other payment options Answering general questions regarding correspondence letters Assisting with Repair recall/total losses/ collections/ end of lease inspections information Gathering necessary information for total loss accounts from various insurance companies Assisting with Spanish speaking only customers Listening to calls weekly with team leads to find ways to improve customer service skills
Answering live chats & assisting multiple customers at once Education
High school diploma
Perry High School
Skills
• Fluent English and Spanish
• Customer service
• Computer skills
• Communication skills
Contact this candidate