Customer Service Representative

TH Tammy Haas

Pensacola, FL ***** 1-318-***-**** **********@******.***

PROFESSIONAL

SUMMARY

Successful Managerial business professional with demonstrated track record consulting. Exceptional program, team and project manager. Skilled at mentoring staff, integrating ideas and customizing approaches to support specific means and goals. Determined Manager with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success.

SKILLS Store operations

Merchandising Strategies

Teamwork and Collaboration

Customer Service

Computer Skills

Decision-Making

Problem Resolution

Professional and Courteous

Task Delegation

Documentation And Reporting

Employee Coaching and

Mentoring

Fashion trends

WORK HISTORY SOFTLINES MANAGER 01/2022 to 01/2024

Roses Monroe

Increased overall store profitability with proactive merchandising strategies, optimizing product placement, and visual displays. Assisted customers in selecting products by explaining features and benefits, discussing price points and asking open-ended questions. Contributed to the improvement of store-wide processes by providing feedback and suggestions during regular management meetings. Implemented staff training programs to improve product knowledge, resulting in increased sales figures and enhanced customer experience. STAFFING SPECIALIST 01/2019 to 12/2021

People Ready Staffing Monroe La

Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.

Recruited and trained over individuals to work in management, hospitality, maintenance, security detail, technology and community programs. Managed high-volume requisitions across multiple industries, consistently meeting deadlines while providing top-notch candidates for each role. Developed strong relationships with clients and hiring managers, leading to a higher volume of job orders and successful placements. Performed urinalysis testing to discourage illegal drugs use in company. Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.

Provided exceptional customer service to both clients and candidates, fostering long-term relationships built on trust and mutual satisfaction. Conducted regular follow-up with placed candidates to ensure satisfaction and retention, addressing any concerns or potential issues proactively. ASM 01/2009 to 04/2011

Dillards Department Store Monroe LA

Self-motivated, with a strong sense of personal responsibility. Worked effectively in fast-paced environments.

Skilled at working independently and collaboratively in a team environment.

Proven ability to learn quickly and adapt to new situations. Demonstrated respect, friendliness and willingness to help wherever needed.

Worked well in a team setting, providing support and guidance. Excellent communication skills, both verbal and written. GM 01/2004 to 01/2009

Havertys Furniture Monroe LA

Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences. Fostered a positive work environment to improve team morale and productivity levels.

Achieved sales targets consistently by employing persuasive negotiation techniques and building strong relationships with key clients. Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.

Implemented quality assurance measures, ensuring consistent delivery of high-quality products and services.

EDUCATION Associate Medical Billing And Coding EXPECTED IN 10/2024 University of Phoenix, Tempe, AZ

Real Estate License Real Estate 05/1998

Academy of Real Estate, Ft Walton Beach FL

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