Customer Service Medical Assistant
Resume:
Shalissa Alleyne
Health Professional
Dedicated working professional with the ability to excel at math, science and physics. I thoroughly enjoy the integrity of collaborating my duties with a team but I feel like I excel substantially independently. I strive to implement all company policies and procedures per my related job duties and demonstrate a positive attitude for success.
Skills
Problem-solving
Adaptability
Critical Thinking
Customer Service
Education
Alumna at the University of Central Florida, 2020
oBA in Sports and Exercise Science.
oGPA: 3.0
Broward College, 2024
oClinical Medical Assistant (current)
Relevant experience
Teacher
Experience
Customer Care Representative • 10/01/2022-03/02/2023
oProvide customer service and be responsible for all customer inquiries.
oCommitment to communication and teamwork in a fast, high-energy-oriented environment.
oFollow up on customer-related inquiries promptly.
oTroubleshoot equipment and attend additional training courses when necessary
oAssist with Account Services and billing-related inquiries. • Full-time • Fusion BPO
Customer and Sales Service Associate • 04/04/2022-08/01/2022
oAnswering calls, appointment setting, and member check-ins and out.
oPromoting the Wellness Program/Re-engaging inactive members.
oAccepting constructive criticism positively as a tool for learning.
oKnowledgeable in retail products and promotions.
oSupporting team goals and facilitating positive environments for teamwork.
oMaintained the front desk and backroom Appearance with Massage Envy standard, reorganized and restocked inventory. • Part Time • Massage Envy
Customer Service Operations representative • 10/01/2023-04/31/2024
oAssist members with the investigation of claims issues and enrollment questions.
oProvide excellent customer service throughout the enrollment and health eligibility claim processing.
oExercise Discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes, and techniques.
oAssist customers with provider-related inquires, contact account information, and exercise discretion concerning customer-related billing and account Inquiries. • Work from Home • Maximus
5040 NE 7th Terrace
Pompano Beach Fl
33064
*********.********@*****.***
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