Front Desk Data Entry
Resume:
TAYLOR
HAYES
**************@*****.***
Hoosick Falls, NY 12090
Bold Profile
Proven track record in enhancing customer experiences and optimizing operational efficiency, notably at Aces Yachting. Excelled in conflict resolution and inventory management, demonstrating exceptional organization and communication skills. Recognized for superior service orientation and strategic planning, significantly contributing to team success and customer satisfaction.
PROFESSIONAL SUMMARY
SKILLS
• Organization skills
• Time Management
• Telephone skills
• Data Entry
Verbal and written
communication
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• Customer/Client relations
• Scheduling
• Greeting and Seating Clients
• File Management
• Mail handling
• Multi-line telephone operation
• Document Management
• Typing Speed
• Service-oriented mindset
• Strategic Planning
• Security awareness
• Staff Management
Hoosick Falls Junior/Senior High
School
Hoosick Falls, NY
EDUCATION
Aces Yachting - Yacht Stewardess
04/2020 - Current
Lark Hotels - Hotel Front Desk Clerk
Nantucket, MA • 04/2018 - 11/2020
Mount Snow Ski Resort - Hotel Receptionist
West Dover, VT • 11/2017 - 09/2018
WORK HISTORY
Enhanced passenger experience by providing exceptional customer service and attending to individual needs.
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Earned recognition from management for consistently demonstrating outstanding teamwork, professionalism, and commitment to customer satisfaction.
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Handled challenging situations calmly, resolving conflicts between passengers or addressing concerns promptly.
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Managed inventory of onboard supplies, tracking usage patterns to minimize waste and optimize restocking procedures.
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• Collected room deposits, fees, and payments.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
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Confirmed relevant guest information and payment methods to prevent fraud.
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Handled financial transactions accurately, ensuring proper billing and payment processing.
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Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
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Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
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Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
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Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
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